okiev simmonds

* Effectively managed the BTLs, liaising with Business managers and Analysts to ensure that BTLs are done in the most effective manner. * Created and maintained reports that track and measure success of marketing initiatives * Managed the execution of campaigns with key business managers to ensure that strict customer contact strategy is put in place * Executed BTL campaigns using the Bulk SMS tool,MadMe and Lumata Platform * Created all customer facing BTL messages and ensure proper product / service representation * Implemented new BTL processes to manage campaigns more effectively * Monitored and assessed effectiveness of all BTL marketing activity * Managed BTL SMS tool to create meaningful relationships with the end customer * Managed two way conversations with customers via SMS and other Media. Managing the monthly schedule of surveys and two way customer communication * Held periodic stakeholder meetings with Business Managers to discuss key strategies in the execution of BTL campaigns * Ensured accuracy of all report request requirements

* Effectively Managing Customer Services, Process Improvements and creating strategies that would ensure excellence among my team of 15 customer care agents. * Training Coaching, counselling, communicating job expectations and appraising and reviewing job performance.

* Efficiently assisting customers with general queries about the different products and services offered by the company. * Testing of handsets to ensure they were capable of being used on the network.