Okan Esen

IZMIR GARANTI ROASTERS: Full Time working | After-Sales Service and Spare Parts Management Specialist Product Scope: Industrial coffee roasting machines, professional coffee grinders, industrial gas & electric heating systems, burners and ignition modules, electrical control panels, PLC-based control systems, motors, fans, cooling systems, automation components, and auxiliary coffee processing equipment. *Managed end-to-end after-sales service operations for industrial coffee roasting and grinding equipment Coordinated technical troubleshooting, fault diagnosis, and root cause analysis for electrical, mechanical, and automation-related issues. *Planned and controlled spare parts lifecycle, including stock management, procurement, and compatibility analysis. *Supported domestic and international service partners with technical documentation, wiring diagrams, and maintenance procedures. *Acted as a technical bridge between production, service teams, suppliers, and customers to ensure fast and accurate issue resolution. *Prepared and improved maintenance, cleaning, and service manuals in line with industry benchmarks. *Provided on-site and remote technical support during commissioning, maintenance, and breakdown interventions. *Tracked service performance, spare parts usage, and recurring failure data to support continuous improvement. *Supported burner systems, ignition controls, and safety components in compliance with industrial standards. *Assisted sales and project teams with technical evaluations, spare parts quotations, and after-sales planning.

IZMIR KROOM MUTFAK INDUSTRIAL KITCHEN EQUIPMENTS: Full Time working | After-Sales Service and Spare Parts Management Specialist Product Scope: Industrial kitchen equipment including stainless steel (custom-made) fabrication, combi & convection ovens, ranges, cooktops, fryers, grills, refrigeration systems, dishwashers, professional coffee machines & grinders, ice machines, and food service equipment. •Delivered live technical support for malfunction resolutions and maintained detailed service logs in both English and Turkish. (Including chain-stores; Sok Market, La Lorraine Bakery Group, Migros Ticaret A.S and Dominos Pizza Group) •Coordinated daily and weekly service schedules, including preventive maintenanceplanning and execution, liaising with technicians to ensure timely follow-ups and task completion, while supporting 1,000+ service cases per month and coordinating a network of 150 authorized service providers. •Managed international spare parts procurement and RMA processes, including RFQs, price comparisons, return approvals, and follow-ups with overseas suppliers. •Prepared detailed spare parts lists and technical BOMs based on service diagnostics and mechanical drawings. •Managed non-serial, periodic procurement (every 3 months) of technical spare parts and RMA-related equipment, including the supply of spare parts and replacement ovens, icemachines, and industrial kitchen equipment returned under RMA, in coordination with the logistics department and international suppliers from Italy, the USA, France, and the UK. •Coordinated with suppliers and logistics teams to ensure on-time delivery of critical spareparts for service operations. •Evaluated after-sales service forms for accuracy and conducted price verifications touphold service standards. •Liaised with international service units to troubleshoot and resolve mechanical and electrical issues for imported products.

IZMIR INOXCLASS INDUSTRIAL KITCHEN EQUIPMENTS: Full Time working | After-Sales Service and Spare Parts Management Supervisor Product Scope: Industrial ovens, dishwashers, vegetable dishwashers and auxiliary kitchen equipment. •Created 2D technical drawings using AutoCAD and ZWCAD, including electrical schematics, user manuals with technical illustrations, and re-draws of obsolete spare parts to support service and replacement processes. •Delivered live technical support for malfunction resolution and maintained detailed bilingual (English–Turkish) service logs. •Coordinated daily and weekly service schedules, including preventive maintenance planning and execution, supporting 500+ service cases per month and managing a network of 200 authorized service providers to ensure timely follow-ups and task completion. •Conducted initial commissioning, start-up procedures, and quality documentation tests inline with company standards. •Supported non-serial, periodic domestic procurement of technical service spare parts, carried out at 3-month intervals based on service workload and installed base requirements. •Monitored spare-part inventory levels, ensuring accurate stock tracking and service continuity.

CAYKUR RIZE AUTOMATED WAREHOUSE PROJECT: (Subcontractor Engineering intern of Mecalux Logistica) •Commissioned and tested automated systems including conveyors, lifters, and stackercranes. •Collaborated with cross-functional teams to resolve electrical issues and optimize systemperformance. •Programmed automation systems using specialized languages similar to C/C++. •Utilized sensors and safety devices to ensure operational efficiency and compliance. •Documented technical processes and provided support for after-sales service initiatives.

DOKUZ EYLUL UNIVERSITY MECHATRONICS LABORATORY INTERN: *Conducted experiments to test and analyze mechatronic systems and components. *Assisted in designing and modifying prototypes for various applications. *Collaborated with engineering teams to improve system efficiency and reliability. *Documented results and presented findings to senior engineers for review. *Engaged in workshop activities to enhance practical skills and technical knowledge.

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