Michael Wells

Head of Enterprise Solutions & Innovation @ One New Zealand

About

An experience technical leader, responsible for leading dynamic teams of innovative specialists, across a number of technology domains, including. I am passionate about driving impactful solutions through human-centered design thinking and solution simplification. I focus on fostering a high-performing team culture where creativity and collaboration thrive. My expertise lies in translating complex technical challenges into elegant, cohesive, outcome-driven solutions. I firmly believe in the power of simplifying processes and technologies which enhance efficiency and use experience. By prioritizing human-centered design principles, I ensure that our innovations meet the real-world needs of people. I am always eager to connect with fellow professionals who share a passion for innovation and building exceptional teams. Let's explore how we can collaborate to drive meaningful change.

Country

City

New Zealand

Industry

Information Technology & Services

Skill

starlink, Technological Innovation, Management, Leadership, Unified Communications, Including Avaya, Microsoft OCS R2 & Lync, Unified Messaging, Lync Server 2010, Avaya, CTI, Telephony, VoIP, ITIL, Windows Server, Contact Centers, Solution Architecture, Active Directory, IVR, Call Centers

Experience

Head of Enterprise Solutions & Innovation

One New Zealand

2024-1 - Present · 2 yrs 9 mos

Strategic Innovation Manager

One New Zealand

2023-3 - 2024-1 · 11 mos

Auckland, New Zealand

ICT Strategic Innovation Manager

Vodafone New Zealand

2022-10 - 2023-3 · 6 mos

New Zealand

Principal Architect Vodafone ICT Services

Vodafone New Zealand

2021-4 - 2022-10 · 1 yr 7 mos

Auckland, New Zealand

Intelligent Communications Architect

Vodafone Next Generation Services Limited

2016 - 2021-4 · 5 yrs

Auckland, New Zealand

Skype for Business UC and contact centre specialist

Technical Consultant

2015-6 - 2016

APAC

- Design and Build Lync Server and Skype for Business solutions for Enterprise and Government organisations - Provide Consultancy for high level design workshops and customer pre-sales engagements on behalf of System Integrators - Support complex problem management support. Support escalated problems through to software vendors - Consult and design CTI integration. Provide interoperability and integrations services to support protacted migration scenarios. - Design and deliver optimized contact center solutions. Experienced in Lync, Skype, OCS, integrating Cisco, Avaya, Polycom solutions.

Integration Consultant

AGILE SPA

2009-2 - 2014-8 · 5 yrs 7 mos

- Design and deliver Avaya Unified Communications solutions for Enterprise and government clients - Hold Presales workshops and customer engagements to document solution overview documents - Design, build, and deliver Lync, solutions for customers in a mix of Enterprise voice, and hybrid voice scenarios - Provide mentor capability for junior support engineers, - Provide escalated support for end customer applications,

Business Analyst

Agile (NZ) Ltd

2007 - 2009-8 · 2 yrs

Integration Consultant

Black Box

2009-2 - 2014-8 · 5 yrs 7 mos

Business Analyst

Black Box

2007-10 - 2009-2 · 1 yr 5 mos

North Shore, Auckland

- Gather Business Requirements documentation from customers, and build functional specification for delivery to technical resource - Support customer migrations from legacy platforms to H.323 Voip systems. - Support project office to ensure project is delivered within scope, budget, and timeline