nesbitt whitlow

Provided technical, administrative and supervisory support for installation and maintenance (I&M) of basic/complex, designed/non-designed services; loop electronics; customer provided equipment and preventative programs for cable maintenance. Implemented practices related to I&M in support of customer service, Integrated Technician Performance Evaluations, and quality and cost control goals. Performed audits of I&M operations to ensure compliance with company and regulatory guidelines. Commended by Area Manager for “persistence and dedication” in taking over a crew with a number of deficiencies and exhibiting very positive changes, “Exceeds Criteria”, June 2001, mid-year evaluation.

Interacted with customers gaining their confidence and trust by representing BellSouth Telecommunications in a professional manner. Reviewed, interpreted and acted on service orders and trouble reports by following established safety procedures and standard practices. Certified, as one of the first four Services Technicians in Central Florida, to provide asymmetrical digital subscriber line (ADSL) FastAccess service to homes and businesses, for BellSouth Internet Services. Consistently met or exceeded expectations as outlined in the Integrated Technician Performance Evaluation.

Managed the development, coordination and implementation of production schedules for the company's entire 200 plus, line of food products. Ensured established inventory levels were not exceeded while maintaining adequate levels to meet the needs of the Sales Department. Coordinated production of newly developed food products with Research and Development and Sales Departments. Worked closely with the Purchasing Department to ensure best pricing options were utilized when obtaining the raw materials required in the manufacturing process. Cross-trained from Production Clerk to Inventory Control to Production Scheduling in just six months, fully mastering all skills needed to excel in the performance of these duties. Received an Outstanding employment review and 12 percent pay increase after only 120 days, on the job. Reported directly to the President of the company.

Provided over-the-phone technical support and guidance to personal computer users by listening to computer software and hardware questions, and then providing solutions to problems incurred. Responded to questions concerning navigation within on-line services and the Internet. Achieved individual and team goals in call handle time, productivity and quality. Achieved “Consistently Exceeds” rating during training, top performer out of a class of 20. Achieved “Consistently Exceeds” rating during first performance review.

Sought, submitted and won bids to provide moving services to military, business, and state and federal employees. Provided estimates to customers, carefully explaining the moving services available for local, long distance and international deliveries.

Integral member of the 21st Tactical Fighter Wing’s (TFW) and 3rd Wing’s (WG) Exercise Evaluation Team (EET). Developed, coordinated and conducted realistic scenarios to evaluate the 21st TFW's and 3rd WG’s capability to operate during wartime operations, and man-made and natural disasters. EET leader, supervising over 15 EET members sent to forward operating bases, Galena and King Salmon Airports, Alaska, during two operational readiness exercises. Identified shortfalls in training of personnel provided to augment flight line operations and use of combat armament systems team personnel. Provided accurate readiness assessments, substantiated by five Inspector General evaluations.

Greeted members at the entrance and checked member’s purchases upon exit from the warehouse. Retrieved shopping carts from parking lot and returned to store. Aided the tire shop in all phases of the removal, replacement and re-installation of tires.

Proactively direct activities of over 400 Florida Network Operations technicians for the installation, maintenance, repair and testing of network equipment/facilities. Monitor workloads, making adjustments in force assignments to ensure a balance between available forces and workloads. Provide technical expertise and guidance to technicians on matters such as asymmetrical digital subscriber line (ADSL), U-Verse and number portability. Recipient of Customer Care’s Teamwork Award for exemplary efforts, dedication and support of Service Orders and Repairs for BellSouth Business Systems, during 2004s, “Hurricanes Charley, Francis and Jeanne”.