nurys blanco

* Offer credit counseling based on card members’ individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. * Responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase Bank. * Engaging and servicing Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services that enable our customers to reach their financial goals. * Communicate with customers by telephone in attempt to setup payment schedule * Ability to navigate collections database effectively * Follow company policy and guidelines * Provide quality customer service on all task

* Responsible for timely and accurate application of payments. * Resolution of cash issues, adjustment and Refunds processed. * Validated the accuracy of bank information through conversations with customer and bank representatives. * Trained and mentored new team members within the department. * Introduced new procedures that are still utilized by the company, such as daily, batching and distribution of adjustment.

* Interacts with customers to provide information in response to inquiries about products and services. * ⦁ Identify, research, and resolve customer issues using the computer system. * ⦁ Follow-up on customer inquiries not immediately resolved. * ⦁ Research member billing and claims issues. * ⦁ Research payment and member refund issues. * ⦁ Handle and resolve customer's complaints. * ⦁ Ability to navigate through automated information systems to analyze the caller’s situation. * ⦁ Serves as liaison between the customer and various departments. * ⦁ Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.) * ⦁ Respond to on-line telephone inquiries regarding claim payment, provider information, plan benefits. * ⦁ Give complete and accurate information about company policy and procedures. * ⦁ Follow-up on any “open” or “pending” issues and queries, including sending faxes to providers and returning messages.