Nursuhadar Abdul Hamid

• Built and managed strong relationships with key clients by understanding business requirements, addressing inquiries, and delivering effective solutions. • Acted as the main point of contact for key accounts, handling issues and complaints promptly while ensuring resolution within agreed timelines. • Ensured all client engagements and service delivery were carried out in accordance with company policies, operating procedures, and contractual obligations. • Coordinated internal resources and managed daily priorities to ensure optimal service delivery to key clients. • Collaborated with cross‑functional teams to identify opportunities for account growth, service expansion, and long‑term partnership development.

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition • Acquire a thorough understanding of key customer needs and requirements • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Play an integral part in generating new sales that will turn into long-lasting relationships • Prepare regular reports of progress and forecasts

- Build and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships with key accounts, customer stakeholders. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders - Develop new business with existing clients and identify areas of improvement to meet sales quotas - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) - Prepare reports on account status - Assist with challenging client requests or issue escalations as needed

• Serve as the lead point of contact for all customers account management matters. • Build and maintain strong, long lasting client relationships. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Develop new business with existing clients and identify areas of improvement to meet sales quotas • Build and maintain professional networks • Meet with potential clients to determine their needs. • Selling pillars to the customers like Mobile, Fixed Connectivity, SD Wan, Maxis Right Cloud, Managed UC and IoT.

• Conducting market research to identify selling possibilities and evaluate customer needs. • Actively seeking out new sales opportunities through cold calling and networking. • Setting up meetings with potential clients and listening to their needs and concerns. • Stay current with trends and competitors to identify improvements or recommend new products. • Collect and analyze information and prepare data and sales reports. • Attend workshops to learn more technical and professional skills for the job like SD Wan, Cloud, Connectivity and Data Center.

• Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. • Research and recommend prospects for new business opportunities. • Research and analyze sales options. • Build and maintain relationships with clients.

• To drive sales by designing and implementing targeted marketing strategies. • Maintaining customer relationships • Tracking sales data and create performance reports • Sales logistics is the process of fulfilling an order as it moves through a company's supply chain. • Handling customers for export and import. • Making sure that products are delivered to customers on time for retail sale or distribution.

• Helping manager to do task like manage training. • Develop and manage several continuous monitoring tools. • Be an actively involved in marketing campaign like phone promotions and data plan for corporate.