Nurhidaya Johari

Head of Operations • Strategic Initiatives: Spearheaded the analysis of financial aid schemes, identifying gaps that led to the launch of the Enhanced SUTD Education Opportunity Grant, benefiting over 200 financially disadvantaged students annually. • Process Improvement & Leadership: Designed and streamlined undergraduate admissions processes, integrating Lean Six Sigma principles to achieve a 25% reduction in processing time and workflow efficiency. • Policy Development: Drafted the inaugural admissions policy paper, providing strategic guidelines for admissions. Updated the policy to reflect key process changes, aligning with university goals. • Team Leadership: Supervised and empowered team members to take ownership of their processes, providing operational guidance and meeting objectives within tight timelines. Co-advised freshmen cohorts, addressing concerns and fostering a supportive academic environment. • Data Analysis & Reporting: Analyzed admissions data, delivering insights on enrolment trends and policy effectiveness to senior management and Ministry of Education stakeholders. • Relationship Management: Cultivated partnerships with internal and external stakeholders, including schools, prospective students, and parents. Strengthened the university’s brand by fostering open communication and collaboration. • System Enhancements: Led system enhancements for admissions and admin portals, collaborating with IT on business requirements, explaining admissions processes, and conducting User Acceptance Testing (UAT). Drove system improvements that streamlined processes and enhanced user experience. • Business Continuity: Led risk analysis and impact assessments for the Business Continuity Committee, developing strategies that ensured 100% operational continuity during disruptions. Provided secretarial duties for risk management related to student enrolment.

• Curriculum Innovation: Introduced and implemented thematic English learning for Secondary 1 Express, fostering engaging educational approaches. • Teaching and Leadership: Taught English and lower Secondary Mathematics by fostering student development. Served as a form teacher and led the Outdoor Club and Malay Dance initiatives.