Arif Azman

Data Center NOC Engineer @ JLL

Country

Malaysia

City

Klang

Industry

Computer Software

Skill

Escalation Process, Building Management Systems, Ticketing Systems, Service-Level Agreements (SLA), SCADA, HVAC, VESDA, Data Center Design, Data Center Virtualization, Data Center Operations, Data Center Infrastructure, Data Center Architecture, Servers, Network Switches, Telco, Optical Fiber, Network Topology, Cloud Computing, Computer Hardware Troubleshooting, Network Troubleshooting

Experience

Data Center NOC Engineer

JLL

2025-4 - Present · 1 yr 5 mos

Johore, Malaysia

Monitor and maintain critical infrastructure including CRAH, AHU, UPS, generators, chiller systems, VESDA, and EMS. Ensure SLA compliance, respond to alarms, support clients, coordinate with vendors, and assist with audits and reporting.

Data Center Operations Engineer

Wesco Anixter

2024-5 - 2025-4 · 1 yr

Johore, Malaysia

IT & Network Support (Data Centre) Perform physical inspections and hardware break-fix support for servers and network equipment, including part replacements and cabling. Assist with fibre/copper patching, IT and network troubleshooting, and coordinate with OEM vendors for liquid cooling systems (direct chip and immersion). Handle media management, equipment decommissioning, and disposal.

Service Desk Engineer

Infosys (Malaysia) Sdn. Bhd.

2023-2 - 2024-4 · 1 yr 3 mos

Petaling, Selangor, Malaysia

Provide technical support for end-users, handling case ownership from issue reporting to resolution. Support includes troubleshooting MS Exchange, Active Directory, Citrix, and networking (TCP/IP, printers, mobile tech). Classify and prioritise incidents, manage customer expectations, and ensure timely updates. Experienced in remote support tools and working in a 24/7 shift environment.