Nur Farhanah

Handling all inbound calls pertaining to customer Network enquiries, complains, comments, feedback, other raising issues related to the company’s product and provide accurate information to customers. Working in a team to achieve the required KPI elements and SLA

• Responsible for government and GLC’s tender submission in waste management, food supply and Fiber Network implementation. • Liaise and arrange meetings with client for tenders related. • Involve in all projects and assist project manager with project documentation, invoicing, claim, submission and follow up payments. • Assist the Finance Department in petty cash distribution, receipt recording, filing and audit. • Managed office operations, including scheduling, documentation, and data entry. • Supported the coordination of internal and external communication between teams and supplier/subcon. • Prepared and maintained reports, ensuring accurate and up-to-date information was available for decision-making. • Ensured compliance with company policies and industry regulations, demonstrating a commitment to quality standards. • Involved in content creation, video recording, and video editing for marketing purposes, contributing to promotional campaigns and online presence.

Handling all inbound calls pertaining to customer general enquiries, complains, Upselling, feedback, other raising issues related to the company’s product and provide accurate information to customers. Working in a team to achieve the required KPI elements and SLA

Initiate and lead small scale projects, helps with the administration works including liaise with clients needs, Making Quotations, Events Arrangements, Worker Planner, Purchasing, Store Stock keeping.

Studies related to Information skills, School Resource Center, Foundation of Records Management, Foundation of Archives, Electronic record keeping, Electronic Publishing, Web Content Management and Design, Management of Libraries an Resources Center