Nur Amira Abdul Aziz

- Provide full secretarial and administrative support, handling internal and external communication, translating documents, and managing VIP arrangements and travel coordination. - Assist in planning and organizing departmental events, activities, and corporate functions. - Maintain accurate and efficient filing systems for streamlined document access and record-keeping. - Translate documents and communications to support clear understanding across teams and clients. - Foster and maintain strong relationships with customers, ensuring responsive and professional communication. - Monitor and report on daily production output, as well as prepare regular reports on budget, sales performance, production costs, and overall operational efficiency. - Lead and support team members in achieving department objectives while maintaining a collaborative work environment. - Coordinate with administration, HR, and contractors to ensure smooth operations and compliance. - Oversee monthly payroll calculation and staff attendance tracking. - Manage procurement of machinery and equipment, ensuring timely purchases within budget. - Handle billing and expense tracking related to the Director’s office and overall department operations. - Undertake any special projects or assignments as required by management.

- Oversee daily office operations, including office administration, monthly billing, and issue resolution. - Coordinate and manage travel arrangements, transportation, and accommodation; organize events and conferences. - Develop, implement, and maintain efficient administrative systems and procedures. - Act as liaison between internal staff, suppliers, and customers to ensure smooth communication and workflow. - Manage and update social media platforms such as Facebook and Google Business on a daily basis. - Collect and compile sales leads from the team for submission to the marketing department.

-Utilize SQL Accounting Software to perform and manage reservation tasks efficiently and accurately. - Assist and advise customers on selecting suitable yacht tour packages based on their preferences and needs. - Proactively upsell additional services such as travel insurance, upgraded accommodations, and special tour packages to enhance customer experience. - Provide personalized assistance in planning travel itineraries, including recommendations for local tourist attractions and points of interest. - Lead the recruitment, training, scheduling, coaching, and supervision of the sales team to ensure performance targets and marketing goals are consistently achieved. - Deliver excellent customer service while ensuring a smooth and professional reservation process. - Maintain organized records of bookings, customer interactions, and feedback to support continuous service improvement.