Nuno Roberto

Senior executive accountable for Matson’s Generative AI platform and enterprise data/analytics foundations—owning strategy through production execution, adoption, and governance. Lead research-to-production delivery of AI capabilities embedded into logistics, maritime operations, customer workflows, and enterprise decision-making. Impact: Transformed AI from fragmented experimentation into a governed, enterprise-scale platform delivering trusted intelligence across core operational and business workflows.

Executive leader responsible for global IT operations, shared services, and intelligent platform foundations that enabled Matson’s enterprise data, AI, and Generative AI transformation. Owned strategy, execution, and reliability across infrastructure, cloud, data services, QA, and production operations supporting mission-critical systems worldwide. Impact: Built the resilient operational and data foundations that enabled enterprise analytics, automation, and the organization’s later Generative AI transformation.

Intelligent Platform & AI Enablement • Built and operated the foundational platforms that enabled enterprise analytics, machine learning, and Generative AI at scale across business and operational domains • Positioned Shared Services as the operational backbone of Matson’s AI and IoT initiatives, integrating operations, data services, QA, infrastructure, and service delivery • Enabled AI-driven insights across 22,000+ IoT-enabled assets, providing telemetry, observability, and data pipelines powering predictive analytics and automation Cloud, Data & Platform Transformation • Established Matson’s Cloud Center of Excellence (CCoE), defining cloud and AI platform strategy, governance, data classification, risk management, standards, KPIs, and executive advisory oversight • Led enterprise-wide migration of all Tier 1 applications to AWS, delivering $12M in cost savings while improving availability, scalability, and security • Built standards-based, self-service infrastructure platforms aligned to CIS, NIST 800, and FIPS 140-2, accelerating secure adoption of cloud and AI workloads Global Operations, Scale & Reliability • Led global teams of 100+ engineers and operators across 6 countries, spanning onshore and offshore delivery models • Managed the Supply Chain Operating Platform, supporting 41 ports, 22 vessels, 6 warehouses, 4 Tier 1 sites, and extensive logistics assets including terminals, cranes, reefers, containers, trucks, and partner networks M&A, Expansion & Strategic Programs • Led technology integration for the Horizon Lines and Span Alaska acquisitions, expanding Shared Services support to 108 new applications and delivering $1.1M in annual savings • Expanded Matson Logistics operations into China, Japan, New Zealand, and broader Asia, navigating ICP regulatory requirements and implementing secure access channels into Beijing

Managed the Cloud Services Operations Group for marquee customer accounts while migrating Kronos suite of products into the Kronos Cloud. Created, designed, and implemented ITIL-based processes to manage the Kronos Cloud Fleet and maintain 99.99% availability for hosted customers. Defined business goals and SLOs for the Cloud Operations Group leading to strategically position Cloud Suites for Kronos customers (SaaS, PaaS, IaaS, Hosted, Hosted Application Management, Remote Application Management).

Developed process to clone and reconfigure systems using Autoconfig, Perl, and Ant. Improved process to a point where it is possible to create a new environment in less than 2hrs, improving the process 500%. Process and tools implement ITIL processes of Release, Validation, and Configuration Management.

Created Applications Support Wiki. Wiki implements ITIL principles of Knowledge Management. Designed and managed the RCA Application to track Root Cause Analysis for every unscheduled outage. Tool implements the ITIL processes of Incident, Event and Problem Management. Designed and deployed supporting APEX infrastructure to create the Activities application to track weekend work across all tiers (Web Tier, Mid Tier, Analytics, and DB Tier). Produced daily customer temperature and availability dashboards for executive team. Designed, implemented, and deployed dashboards to address high-visibility Support gaps in the areas of aging tickets, ticket trends, Applications Temperature, Employee Performance, Operations Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Dashboards implement ITIL processes of Service Level, Service Catalog and Availability Management.

Released the Hosting Operations Fleet Availability Portal using Ajax technologies (ZK), Oracle Enterprise Monitoring, Oracle Portlets, and Java. The Portal will manage 6 projects (CRM OnDemand, Contacts OnDemand, EasyPay, Email OnDemand, SocialCRM and Upshot) and allows users to dynamically access Availability Analytics for production sites. Created the Portal Business Requirements Document (BRD) and High Level Definition (HLD) Document used to present potential customers with our future offers and current capabilities. Moved team from a cost center to a profit center in less than 6 months. The team is now engaged in producing all internal portals for Oracle OnDemand, CRM OnDemand, Production, Development, Sales, Marketing, Customer Care, and Customer Engagement Teams.

Maintain SaaS Operations delivering customer projects with 24x7 on-call support. KPIs of 99.999% in High Availability (HA) Production environments and implemented change control processes across all layers of SaaS architectures. Managed 12 direct reports located in California, Ohio, Texas, Utah, Florida, New York, India and England with rotating on-call responsibilities, supporting over 300,000 production users distributed across 2000 servers located in Data Centers in Colorado, Utah, Texas, California, Canada, India, and China.

Responsible for the administration of distributed Websphere Application Servers used for production, development, integration and sustaining environments. This environment was comprised of approximately 2000 users distributed across North America, Canada, Austria, Turkey, Germany, Spain and Ireland. Conducted meetings with Project Leaders, Marketing, Development and SIT (Information Technology) departments and coordinated deliveries of patches and minor releases, as part of sustaining efforts for field releases. Evaluated new application servers and development environments and documented official plans for upgrade paths. Created automated configuration processes to retrieve financial data from SAP servers and distributed to production, development and QA environments.

Implemented a Business Tools Development Interface to allow business team to automatically upload urgent field notifications, release notes and pricing sheets. Automated release and build process for development, staging and QA environments using Ant, JUnit, Clearcase and Solaris. Conducted thorough analysis of PACT application components, designing an optimized procedure used in development to production environments. Successfully delivered 7 releases of PACT from design to production. Through creation of automated configuration process, achieved detection of mismatches between 29 different SAP distributions installed company-wide, and additionally allowed changes to component prices to be reflected immediately in customers’ pricing sheets. Created a distributed resource locking mechanism and document repository, using a fault-tolerant Websphere Web Application.

Provided computer instruction at all levels (basic, intermediate, advanced skills) to hundreds of people with all types of knowledge bases, ranging from entry-level PC knowledge to expert-level technical people. Technical clients worked in a variety of businesses, which included insurance companies, banks, pharmaceutical industry, automotive industry and programmers who needed to improve skill levels with new programming technologies and methodologies.