nuno fonseca

I recruit agents who combine a drive to succeed attitude with superior customer service to ensure all future RE/MAX YES clients get the quality of treatment our brand stands for.

* Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers * communicating values, strategies, and objectives * assigning accountabilities * planning, monitoring, and appraising job results * developing incentives * developing a climate for offering information and opinions * providing educational opportunities. Develops strategic plan by studying technological and financial opportunities * presenting assumptions * recommending objectives. Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements * allocating resources * reviewing progress * making mid-course corrections. Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices * coordinating actions with corporate staff.

* Responsible for overall profitability ratios for assigned business unit * Creates sales projections and sets objectives for assigned business unit products * Coordinates Product management with Field Sales organization, Research and Development, Engineering, and Marketing * Develops and executes full strategic sales and marketing plans and programs for assigned business unit products * Drives sales effort for assigned business unit products * Responsible for increasing and tracking company market share * Constructs and administers budget for assigned business unit

* Deciding how many holidays to sell each season and the resorts/countries to use * visiting resorts to ascertain accommodation quality and suitability * liaising with coach operators, airlines, hoteliers and resort reps * agreeing service levels, contracts and costs * confirming customer names with airlines/hotels * collecting, evaluating and responding (as appropriate) to customer feedback * using market research information to guide decisions * producing brochures and internet-based information * providing pricing information * marketing holidays to clients via travel agents, websites, brochures and television advertising * handling bookings, invoicing and issuing of tickets * predicting profits or number of bookings

* Developed inside the company existing brand & identified strategic new areas of development, * responsible for innovation and conducting research into future development and expansion within the several destination, such as Europe, within the Caribbean, south America and Africa. * Negotiation, planning, purchasing and contracting of the very best rates that were available, ensuring targets were always delivered with exceptional results * Main responsibilities : general product management & growth including the monitoring of sales, competitor analysis etc. * Secure marketing funds & tactical offers from suppliers for promotional activities, along with continual exclusive tactical negotiations with ground product and feedback to the commercial managers. * Organised and conducted training when needed for the Group.

* I ensured that holidays ran smoothly and fulfilled all of their promises. * My typical duties involved: * undertaking pre-holiday research into local facilities * inspecting hotel safety and cleanliness * offering sightseeing advice * organising and leading excursions and entertainment * liaising with accommodation owners, agents, coach companies etc * problem solving * resolving conflict with clients * referring complaints and problems to senior management * writing reports

* Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews * preparing and completing action plans * implementing production, productivity, quality, and customer-service standards * resolving problems * completing audits * identifying trends * determining regional sales system improvements * implementing change. * Meets regional sales financial objectives by forecasting requirements * Maintains and expands customer base by counseling district sales representatives * building and maintaining rapport with key customers * identifying new customer opportunities. * Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes * tracking competitors. * Implements trade promotions by publishing, tracking, and evaluating trade spending. * Updates job knowledge by participating in educational opportunities * maintaining personal networks. * Accomplishes sales and organization mission by completing related results as needed.

* Key Roles & Responsibilities include: * Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms conditions for hotels, self-catering or serviced apartments ensuring the best available rates and availability; in both: new properties but also re-contracting existing agreements * Analyzing the product of our different competitors in order to ensure our best conditions in the market * Analyzing weekly product/sales reports to identify market trends and revenue/room nights sales growth opportunities * Analyzing opportunities for opening of new destinations and product development * Assisting in resolving complaints and administrative issues of our suppliers and Hotels. * Coordinating with the Head Office team the loading, check, positioning of the contracts * Preparing supplier website demonstrations for the suppliers * Negotiating and contracting extra services like transfers and excursions.