Neha Singh
Manager - PLM Digital Industries Software @ Capgemini
United States
Auburn Hills
Information Technology & Services
Interviewing, Communication, Team Management, Azure DevOps Services, DevOps, Microsoft Azure, Change Readiness, Confidence Building, Interpersonal Communication, Relationship Building, Active Listening, People Management
Experience

TC Support Analyst Programmer Engineer PLM
United States
As-Is process understanding and To-Be defining for the new system (Teamcenter). Customer discussion and To-Be process finalization Process Designing and Implementation in System Different Dispatcher services configuration and custom dispatcher services implementation Resolving tickets and providing assistance in various user issues including workflows, services, Data etc. Solving the design related problems in NX Understanding the business process and methodology used by the client. Performing Volume management. Monitoring Server Performance after Deployment and after any major issue. Server Performance monitoring. Monitoring performance of Teamcenter 4T, by killing hung process on server and if needed restarting pool manager. Performing Health check for full Teamcenter environment before start of production hours. Looking into NX issue, Teamcenter issue and Visualization issue Dispatcher Server Monitoring Dispatcher Service configuration Batch Scripting for Dispatcher request PowerShell scripting to monitor Dispatcher services PowerShell scripting to monitor Server space Teamcenter CLDB configuration Teamcenter CLDB data process Knowledge on Visualization functionalities Visualization functionalities testing for new version or after every patch update NX functionalities testing for new version or after every patch update Using different Teamcenter Utilities Dispatcher configuration on Cloud System Visualization VSA and VSA Viewer Configuration. Active Workspace (AWC) Deployment Center

Sr.Support Engineer
Maharashtra, India
Resolving tickets and providing assistance in various user issues including workflows, services, Data etc. Understanding the business process and methodology used by the client. Performing Volume management. Teamcenter Multisite and used different utility Performing Health check for full Teamcenter environment before start of production hours. Looking into NX issue, Teamcenter issue and Visualization issue Dispatcher Server Monitoring and Dispatcher Service configuration Batch Scripting for Dispatcher request PowerShell scripting Teamcenter CLDB configuration and CLDB data process As-Is process understanding and plotting on PPT from old system CDB. To-Be defining for the new system (Teamcenter) from As-Is System and plotting on PPT Customer discussion and To-Be process finalization Process Designing and Implementation in System Worked on CATIA Configuration, Creo Configuration (IPEM), NX Configuration with Teamcenter 12.4 Different Dispatcher services configuration and custom dispatcher services implementation Asfalis and CATIA Q-Checker Configuration with the Dispatcher Workflow designing Teamcenter Change Management Process Defining Worked on different Teamcenter preferences BMIDE Basics CATIA Template update Teamcenter Stylesheet update Test cases writing and Testing E2E training and bug fixing

SE
Maharashtra, India
Worked on Ticket handling using Citrix Service Center Worked as a Level-2 support for Teamcenter, NX and Visualization Worked on Teamcenter issues like Workflow stuck, Change Ownership, Data Transfer, My Teamcenter, Structure Manager NX basic issues TCVIS basic issues Multisite issues Teamcenter Utilities
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