nathan hager

* Develop a distribution network of business partners and customers * Prospect new business partners within warm market and cold market * Provide training, motivation, and support for business partners * Create marketing plans for new and existing products for target customers * Promotion of both local, regional, and national team events

* Led standardization and training effort for team of 10+ business analysts and projects managers; establishing best practices, processes, and templates to increase standardization within the company * Led team in preparation and execution of project plans for multiple IT projects * Consult with stakeholders to teach the SDLC as to set expectations for each project outcome, length of time for delivery, and problem resolution * Determine ROI for multiple IT projects; analyze both financial and non-financial benefits; provide recommendation to executive management for project priority * Elicit internal and external customer needs and translate them into application and operational requirements for the IT development team to execute * Analyze data to establish business needs * Develop business, functional and non-functional requirements, user stories, use cases, mockups, and wireframes * Consult with design and implementation for SharePoint 2010 throughout the different departments in the company

Residential and commercial swimming pool repairs, cleaning, and services.

* Led team of 5 testers providing support to product managers and development engineers * Responsible for obtaining, maintaining, and retiring library of 100+ assets in lab * Competitive benchmarking for print quality, performance, product teardowns, and cost analysis of Lexmark and competitor printers * Train new hires on policies, procedures, and daily tasks * Analysis of data gathered versus strategic goals of each Lexmark competitor * Create processes and desktop documentation for testing procedures; trained management team from the Philippines how to train others on testing processes * Work with a team comprised of employees from several printer companies to develop ISO standards for inkjet cartridge yields * Customer level beta testing of new products

* Produce and manage a production schedule for a 50+ people in Joint Operations Group (JOG) * Produce project schedules for multiple departments within the group * Act as first point of contact for all materials received and all products shipped to other divisions and customers * Develop and administer a system of accountability for all raw materials and finished products * Implement a Just-In-Time (JIT) system to decrease lead time and reduce amount of onsite materials for the division * Act as liaison for multiple departments working on the same projects * Report to several levels of management on a weekly basis via conference calls, emails, and MS PowerPoint presentations

* Help increase production and sales by 30% in one year * Identify revenue opportunities through market analysis, lean process implementation * Develop marketing campaigns to maximize sales and growth * Consult on product offerings and pricing strategies * Establish business relationships and managed wholesale accounts * Manage retail sales at both temporary and permanent stores * Train retail staff to how to efficiently sell wine and related products * Plan and manage wine festivals * Tour guide for farm and production building for both large and small groups * Research pricing for purchasing fruit and other materials * Perform other business and wine production responsibilities as needed

* Solve printer and scanner hardware and software problems for customers by telephone, email, and web chat in a call center environment * Establish rapport with customers to advise them on problem resolution and products * Develop and administer training for new hires; on the job training, shadowing * Provide customer conflict management and resolution skills on a daily basis * Integral in product enhancement for hardware and software development teams * Consistently in top 3% for customer satisfaction * pment teams

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Activities and Societies: ROTC

4.0 student while working a full-time job. Activities and Societies: Delta Mu Delta Honor Society