novita santoso

As an Education Consultant in Platinum Education, I was able to learn to process students application to reputable universities in Melbourne, handling the company's finance flow and organizing students' gathering as part of company's marketing program and other education-related administrative tasks. I was also able to maintainin company’s reputation through communication and marketing skills (e.g. maintaining a good customer service with past and potential students and expanding Platinum Education’s network). Maintaining Platinum Education Pty Ltd’s Facebook (e.g. sharing Platinum Education’s events or updates to students or Facebook pages and writing short description for new universities/TAFE programs or special promotions) were also part of my responsibilities.

As a Senior Sales Representative, I have been focusing more on the Account Management side of New Channel Accounts. I am also responsible to on-board new businesses to Synnex and ensure smooth process from applying to be one to their first 6 months purchases through Synnex. Liaising with other departments and interstate branches for issue resolution and assessing resellers’ financial statement / trading history to forecast their potential future / pipelines are also one of my main responsibilities. Not limited to the above, being a Senior Sales Representative has also allowed me to utilize CRM (Customer Relationship Management) to drive sales; created quotes, kept track of open opportunities & actively followed up with the respective accounts. Building strong relationships with key accounts through effective account management tools. Ensuring monthly / quarterly targets are consistently achieved through cross-selling & up-selling IT-related products. Reporting on a monthly basis regarding development of key accounts, highlighting strengths, weaknesses, opportunities & threats.

As a Sales Representative, I was responsible for assisting customers via telephone, ensuring their orders are processed in an accurate & professional manner. My main responsibility was to on-board New Businesses to Synnex & setting their expectation with Synnex by guiding them to use the ordering portal, how Synnex's system works, and providing customers with up-to-date information, including but not limited to product information, delivery details, account / credit information, special sales / promotions and expected time of arrival. Doing the above have introduced me to Microsoft Dynamic CRM which I've been using to input customers' detailed information & interests to drive the business. In June 2017 I was given the opportunity to on board as well as managing AVG's (Anti-Virus Company) huge volume of accounts.

As a team leader at Nando's, I was able to educate, motivate and coach my team members to exceed customers' expectations as well as develop & support the team members to be prepared and qualified to move upward. I was responsible for stock take, money handling, customers' complain, and stock ordering. I have been able to set an example to my team at how to grow professionally by taking charge of my own development. I have also executed training programs consistently for hourly employees.

As a Team Member I was helping the Team Leader in charge to run the shift, look after my fellow team members and motivate each other to get the best out of everyone to serve the customers. I have demonstrated hands-on skills during my time at Nando's, rewarded as staff of the month for a few times due to my great customer service skills, ability of multitask, punctuality, positive attitude and enthusiastic personality.