nouria bonkoungou

* ● Provided intensive case management in coordination with Core Service Agencies and in alignment with the * Housing First, voluntary services model * ● Developed and updated Family Goal Plans with program participants using a family case management approach, assisting them to set and prioritize short and long-range goals; conducted regular family assessments with a standardized tool * ● Completed monthly home visits to support families in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance * ● Provided referrals as needed to supportive services (Clinical and Family Success Program) and works collaboratively as a team to advance the goals of the client * ● Developed effective working relationships with other agencies to which participants may be referred, regularly contributing to the resource directory/database * ● Maintained records documenting interactions with families in standardized format used by HOUSING UP

* ● Promoted to position * ● Assisted Senior Case Manager with data collection and monthly reports for Program Director * ● Main point of contact for different vendors and conducted event follow ups * ● Managed team of 3 case managers and ensured they met the organization's expectations * ● Planned, Coordinated and organized events for clients and staff meetings * ● Assisted program director with time sheets preparation for all shelter staff * ● Conducted case managers’ supervisions with senior and director of social services * ● Monitored residents’ medical compliance and public assistance benefits process * ● Completed and reported all incidents to director of social services on a timely manner * ● Conducted new residents’ intakes and new hires orientation and training at the facility

* Provided tutoring to youth within the program with a focus on Special Education students * Supported staff with classroom management * Helped build the database of educational resources and develop lesson plans * Supported the Education Director in building a middle school curriculum * Helped resolve conflicts between youth and manage behavior * Worked with youths in setting behavioral goals

Animations in rural communities, activity planning, communication

* ● Conducted intake interviews and assessments including psycho-socials * ● Counseled clients with confronting issues adversely affecting their lives (mental health, substance abuse, addiction) * ● Assisted clients with independent living plans, employment, and finding suitable housing * ● Maintained physical files and/or electronic files within CARES * ● Established and maintained working relationships with public agencies concerning public benefits, employment services, supportive services, housing resources, etc.

Activities and Societies: Phi Theta Kappa