NourEldin Mohamed
Human Resources Coordinator @ Zumra Group
About
Human Resources Coordinator with hands-on experience in recruitment operations, onboarding, employee documentation, HR administration, and customer-facing roles. Experienced in coordinating hiring processes, maintaining employee records, managing internal communications, and supporting day-to-day HR activities.My background also includes sales, customer success, and CRM management, which helped me develop strong communication, relationship-building, and organizational skills. I thrive in fast-paced environments where attention to detail, problem-solving, and teamwork are essential.Passionate about talent acquisition, employee experience, and operational excellence, I am committed to contributing to organizational growth while continuously developing my HR and business administration expertise
Egypt
Cairo
Information Technology & Services
Customer Onboarding, Problem Solving, Client Communication, Customer Engagement, Lead Qualification, Customer Follow-Up, Sales Development, Customer Acquisition, Sales Communication, Customer Support, Customer Service Representatives, Social Media, Social Media Promotion, Field Marketing, Brand Awareness, Communication, Mobile App Marketing, Product Demonstration, Upselling, Fintech Sales
Experience
Human Resources Coordinator
Zumra Group
القاهرة, مصر
Coordinating interviews and managing candidate scheduling Handling communication with candidates and supporting the recruitment process Maintaining employee and candidate records with accuracy and confidentiality Assisting in onboarding processes and HR documentation Coordinating between departments to ensure smooth daily operations Managing emails, follow-ups, and internal communication professionally Supporting HR operations and administrative tasks in a fast-paced environment Maintaining organized records and updating HR-related data using internal systems
Customer Service Specialist
Zumra Group
القاهرة, مصر
Handled inbound and outbound customer interactions across multiple channels Resolved customer issues and escalated complex cases Collected customer feedback and improved service quality
Sales Representative
Softlink Arabia
الإمارات العربية المتحدة
Managed inbound and outbound software sales across remote channels Generated and converted 100+ qualified leads into paying customers Conducted follow-ups and maintained accurate CRM records Communicated product value and handled customer objections Coordinated with technical teams to ensure smooth onboarding
Sales & Customer Engagement Specialist
Performance AthleticHub
Cairo, Egypt
Handled customer inquiries and maintained over 90% satisfaction rate Followed up with leads and supported the sales pipeline Managed and updated customer data using CRM tools Assisted in converting prospects into active users
Sales Support Representative
Telda
مصر
Promoted financial services and onboarded new users Assisted customers with product understanding and usage Supported upselling efforts through product demonstrations Resolved customer issues to improve retention
App Promoter
GoodsMart
Cairo, Egypt
Promoted mobile app and increased user engagement Demonstrated product features to potential users
Education
Helwan University Cairo
Computer Science
NourEldin Mohamed's Contact Information
Phone
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