Noureen Hassan

• Excel at leading a team of 10 members to implement and meet organizational objectives by delegating appropriate responsibilities to ensure smooth flow of operation • Assist the store manager in running the day to day operations and successfully implement the company programs by developing action plans • Efficiently manage daily inventory and sale targets to forecast future placement of orders to meet business demands • Ability to multitask in a fast paced environment and pay great attention to detail while maintaining a calm demeanour during periods of high volume to keep store operating up to standard and set a positive example for the team • Provide effective training to current employees transitioning to supervisors using Starbucks training tools and positive reinforcement techniques

• 3 years’ experience of advanced customer service, sales, communication and leadership skills • Handled McCafe sales data entry on Excel to set store specific target goals based on previous target sales • Able to organize and manage time by using effective time management skills to train new employees up to standards within the allocated training period • Ensure successful compliance of all quality standards, principles, guidelines and policies