Noura Baghdadi

• Batch Processing Management: Executing batch processing of insurance claims using in house and Oracle system ensuring batches are correctly assembled, verified, and submitted within established deadlines. • Quality Assurance: Conducting thorough quality checks on batches to verify completeness, accuracy, and compliance with regulatory requirements and company policies. • Error Resolution: Investigating and resolving any discrepancies or errors identified during batch processing, collaborating closely with internal teams such as claims assessors and IT support for swift resolution. • Reporting and Documentation: Maintaining detailed records of batch processing activities, including logs of processed claims, error reports, price lists, and performance metrics. • Process Improvement: Contributing to the continuous improvement of batch processing workflows by identifying inefficiencies and suggesting solutions to streamline operations and enhance productivity. • Compliance and Audit Support: Ensuring adherence to all regulatory standards and participating in audits to demonstrate compliance with industry regulations and company guidelines.

• Provided third-party administration support services to cooperate clients. • Analyzed and optimized Quality dashboards of 10 Audit Points. • Streamlined accounts closing process from 20 days to 6 days, resulting in timely decision-making. • Led a team of 2 people to perform all the administration, human resources, and related business tasks. • Identified automation processes, eliminated redundancy, and effectively managed business processes. • Initiated to improve process from beginning to end which helped to reduce annual expenses by 10%.

• Handled customer financial transactions (deposits, withdrawals, transfers, money orders, and checking). • Promoted the bank's services (special savings account or an additional checking account). • Counted cash, answered phones, filed deposit slips and paperwork, managed ATM deposits, and balanced numbers.