Noura Alsnedi

Facilitate effective communication between local and international companies, ensuring smooth collaboration and information exchange. Build and maintain professional relationships to support business growth and partnership development. Organize and coordinate exhibitions, trade shows, and conferences to promote business opportunities. Support partners in developing business initiatives, executing agreements, and achieving mutual objectives.

Receiving requests and inquiries: • Receiving technical support requests from customers or employees via phone, email, or support platforms. • Recording reports and problems to facilitate their follow-up and resolution. Diagnosing and resolving problems: • Analyzing technical problems and identifying their causes, whether related to hardware, software, or networks. • Providing quick solutions to simple problems and directing complex cases to specialists.

Receiving and resolving complaints from beneficiaries to companies, ensuring that telecommunications companies, mail and delivery applications comply with the provisions stipulated by the Communications and Information Technology Commission

Provide Level 1 (L1) support for systems, networks, and software, ensuring timely issue resolution according to SLAs. Receive, review, and resolve customer tickets using Microsoft Dynamic CRM tool, following up to confirm successful resolution and preventing recurrence. Diagnose software issues, perform root cause analysis, and implement effective solutions or escalate when necessary. Collaborate with the communications and technical teams to handle customer complaints with professionalism and efficiency. Leverage strong communication skills to deliver excellent service, ensuring customer satisfaction and building long-term trust. Contribute to continuous service improvement by documenting solutions, sharing knowledge, and recommending enhancements to processes and systems.

• Receiving customer problems and responding to inquiries. • Ensuring the quality of the customer experience. Engage with the audience Social Media: • Respond to comments, private messages, and inquiries, and respond to interactions in a professional and friendly manner. • Build strong relationships with followers and increase brand engagement.