Nour Alhajahjeh

• Assisted with end-to-end recruitment activities, including candidate sourcing and initial screening. • Reviewed resumes and shortlisted candidates based on job requirements. • Conducted screening calls to assess candidate experience, skills, and suitability. • Coordinated interviews between candidates and hiring managers. • Used LinkedIn and Boolean search techniques to source qualified candidates. • Maintained candidate records and updated the applicant tracking system (ATS). • Prepared candidate summaries and interview notes for hiring teams. • Supported recruitment for roles across different industries, including construction, engineering, sales, customer service, and administration. • Collaborated with the recruitment team to ensure a positive candidate experience throughout the hiring process.

• Responded to customer inquiries via phone, email, and chat while maintaining service quality standards. • Resolved customer complaints and escalated complex issues when necessary. • Processed orders, returns, exchanges, and account-related requests. • Maintained accurate customer records using CRM systems. • Achieved customer satisfaction by providing timely and professional support. • Collaborated with internal departments to ensure efficient issue resolution. • Managed high volumes of customer interactions while meeting productivity targets.