Nouman Ali Khokhar

Staff Engineer @ Stillfront

About

I am an experienced IT Support Specialist currently working at CareerTeam, where I provide high-quality technical assistance to users through various support channels. I specialize in managing hardware inventory, software deployment, and administering systems such as Google Workspace and Microsoft Entra ID (Azure AD). My role also includes overseeing collaboration tools like Microsoft Teams and Slack, managing Microsoft Office licenses, and ensuring seamless onboarding and offboarding experiences. I actively contribute to IT documentation by creating user-friendly technical guides and maintaining up-to-date internal knowledge bases. I bring a strong foundation in IT operations, asset management, IT security, and procurement, with hands-on experience using tools like Jira, Linear, TeamViewer, and Remote Desktop.I am passionate about technology, continuously learning, and committed to delivering excellent customer service and reliable IT support.

Country

Germany

City

Hamburg

Industry

Information Technology & Services

Skill

Microsoft Intune, Jamf, TCP/IP troubleshooting, WLAN, Microsoft Azure, Microsoft Entra ID, Network Administration, System Administration, Jira Service Desk, Ticketing Systems, Office 365 Administration, Mac Systems, Windows System Administration, Help Desk Support, Technical Support, Troubleshooting, Hardware Installation, IT Hardware Support, Software Installation, Good Workspace Administration

Experience

Staff Engineer

Stillfront

2026-2 - Present · 8 mos

Hamburg, Germany

IT Support Specialist

CTG Consulting GmbH

2023-2 - 2026-2 · 3 yrs 1 mo

Hamburg, Germany

Provide IT support to users via phone, email, or tickets. Excellently handled daily support tickets for high customer satisfaction. Managed hardware inventory, including procurement, setup, and troubleshooting. Oversaw software deployment, updates, and licenses. Administered Google Workspace accounts and tools for collaboration. Facilitated smooth onboarding and offboarding processes. Managed licenses for Microsoft Office and Teams. Provided remote and on-site tech support. Created user-friendly tech articles and maintained documentation. Coordinated projects and tracked progress using Jira. Strategically sourced hardware, negotiated deals, and ensured timely delivery.

Information Technology Support Assistant

Neo News

2020-1 - 2021-11 · 1 yr 11 mos

Lahore, Punjab, Pakistan

Assist users with basic IT support via phone, email, or tickets. Help with hardware/software setups and troubleshooting. Reset passwords and educate users on security practices. Manage user accounts and perform system maintenance. Contribute to IT documentation and knowledge base. Provide remote technical support. Aid in user training and IT inventory management. Collaborate with the IT team. Learn and grow through training sessions. Adhere to IT policies and ensure data security. Deliver friendly and effective customer service.