Nouf Alassaf

Lead strategic analysis and decision‑making for churn and retention across all customer segments, with a dedicated focus on optimizing the complete lifecycle of high‑value customers.

Oversee customer onboarding and efficiently guide customer journey to increase the customer lifetime value & satisfaction. Responsible for running CVM campaigns that hits business targets including tenure, revenue and engagement.

Responsible for the consumer from first contact throughout the entire lifetime of a relation and obtain successful retention efforts. Responsible for understanding consumer needs and accordingly develop marketing strategies & implement campaigns to retain consumers, reduce churn, and increase loyalty & engagement.

Worked with the Social Media Manager to develop & implement the company’s overall social media strategies and tactics as well as annual event-specific plans. Engaged online with social media audiences on daily basis and helped in keeping relationships with key influences. Helped with internal efforts around social media, i.e.: working with internal partners and audiences across organizational business lines. Created interactive digital presentation for executives.

Resolved technical issues over the phone. Improved operational efficiencies while managing customer’s requests, store inventory, transactions, new purchase orders, and pricing needs. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. On-floor support (talent pool). Responded to customers who have special communication needs, such as language difficulties or disabilities. Updated job knowledge by studying new products.

Promoted & advertised for business development department in Umniah during collage. Increased the customer’s awareness about Umniah Mobile Company. Managed the company’s events at different markets. Took face to face feedback from customers. Increased Umniah’s market share.