Norman Ballesteros

-Processed and posted daily customer payments, including checks, ACH, and credit card transactions. -Reconciled accounts receivable ledger to ensure all payments are accounted for and properly posted. -Maintained accurate and organized records of all receivable transactions. -Assisted with month-end closing and audit preparation related to accounts receivable.

• Accurately posted vendor bills and reconciled purchase receipts against vendor bills to ensure compliance. • Conducted weekly check runs for timely and accurate payments. • Generated vendor setups and maintained precise accounting records. • Utilized NetSuite and Excel daily to resolve complex transactions.

-Managing accounts payable using accounting software and other programs. -Handling accounts payable for separate entities and vendors. -Analyzing workflow processes. -Establishing and maintaining relationships with new and existing vendors. -Communicate with vendors to resolve any issues or disputes related to invoices or payments. -Ensure that payments are made to vendors in a timely manner, and that any issues or discrepancies are resolved. -Responsible for receiving and reviewing invoices from vendors, verifying that they are accurate and comply with company policies and procedures. -Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling. -Reconcile vendor statements and resolve any discrepancies that arise. -Vendor setup

-Solid knowledge regarding the primary applications used by the CS team. -Interviewed and trained new agents when needed. -Work with distribution centers to adjust unit allocations for special requests. -Assisting in portfolio administration tasks and trade management. -Working with legal and compliance teamsto ensure all marketing materials are compliant. -Updating and maintenance of marketing-related databases. -Contribute to the development of Product Analysts by assisting them with their daily work (mentoring). -Makes a conscious effort to contribute valued services and ideas to our customers. -Recognizes repetitive customer issues to facilitate the development of quality products. -Communicates effectively in written and spoken English with co-workers and customers. -Works collaboratively in a team environment with account managers, merchants, store operations, quality, assurance, loss prevention, claims and logistics in meeting customer expectations. -Conduct follow-ups with customers to review service request status and product review ratings. -Demonstrate sense of urgency for sensitive issues that require a quick resolve. -Coordinate with Quality Assurance teams to provide assistance in identifying, reporting, and resolving product defects. -Provided salessupport by assisting with customer satisfaction, online and in-store locations. -Managing client expectations and ensuring customization is delivered accordingly. -Organizing and relaying client feedback for change requests and issues. -Work with stores to assure pickup of customer orders are successful through In-Store.

-Help clients buy or sell their home at a reasonable market price. -For buyers, generate a market analysis that show how many properties have been sold in their designated areas, calculate the homeowners/renter ratio for clients as part as the qualification process, present tax differences between cities, counties, nearby school test scores, etc. -Coordinating foreclosure tours and open houses for interested buyers. -Attend annual seminars on modern marketing and sales strategies as continued education. -Networking at special events to create new relationships and referrals. -Assist new realtors to familiarize themselves with the office, office procedures, errors and omissions, etc. -Conducted office meetings and marketing strategies for other agents to increase production and moral. -Together with a mortgage partner, gained respect with clients through our great customer service.

-Audit pricing and display merchandise according to given schematics in various Safeway Stores in Contra Costa County and other nearby areas. -Set up merchandise “test sets” to conduct customer response evaluations and establish a selling strategy for new products every quarter. -Make sure the merchandise looks presentable upon hours of operation. -Meet with vendors and company managers every month to receive input on how to utilize the space provided with the product being displayed on the aisles and shelves.

-Responsible for processing invoices of subcontracts, purchase orders, and other vendors. -Authorized and generated requisitions of purchase orders for Tetra Tech offices throughout the west coast region. -Coordinated with contracted car rental agencies to provide rental vehicles and equipment for statewide projects. -Coordinated with reprographic service vendors to produce proposals, general documents, and other simple administrative services. -Responsible for hiring temps from admin to technical positions for the San Francisco branch or the EPA department. -Coordinate monthly or annual Safety/HAZMAT training courses and re-examinations for field specialists. -Coordinate appointments for high profile clients and all levels of management to update and comply with any new company policies or procedures. -Prepared and written documents such as QA/QC Forms, Request for Proposals(RFP) for potential candidates to award government contracts and subcontracts.

-Met and exceeded weekly, quarterly and annual company sales goals. -Trained new associates in the operation of cash registers, credit card machines, customer service, and multi-lined phones. -Responsible for end of the day transactions and assisted managers with closeouts. -In charge of inventory control, shipping, and handling. -Organized and maintained mainly the self-service department but also managed other departments in customer service or other tasks when needed. -Coordinated with department supervisor to schedule weekly tasks for the employees. -Developed leadership skills through years of training with supervisors and managers while working with this company.