Noreen Power

• Develop solutions for complex end-to-end business processes and drive continuous improvement effort to streamline business processes. • Lead SAP design, development, implementation, configuration, and integration of SAP SD, SAP MM, and SAP FI modules and subcomponents. • Support additional modules such as RAR, STC, GTS, Thomson Reuters OneSource and ShipERP. • Support Integrations to Salesforce LTC, Salesforce Service Cloud and Partner Portal systems. • Review design specifications and lead the implementation of configuration changes in SAP. • Define business and systems strategy, develop system requirements, and conduct system prototyping. • Perform testing, provide training, and define support procedures and implementation processes. • Resolve system issues and recommend and implement SAP best practices. Create and update project charter and scope documents. Partner with stakeholders to identify areas to expand the use of technology to improve operations. • Collaborate with the SAP technical team and other stakeholders to coordinate resource allocation across a large project portfolio. • Provide thought leadership, drive business results, and provide expertise and guidance to monitor and manage the effectiveness of data, technology, and process outcomes. • Work to align strategic goals with SAP technology to achieve desired business outcomes. • Analyze, define, and develop SAP solutions and work collaboratively with project management, functional, and technical teams to ensure projects align with governance and strategic business requirements. • Manage the production issues with the OTC team and consultants by running sprint meetings and adhering to KPI standards.

• Promoted to senior consultant. • Stream lead for Order to Cash (OTC) consultants for support practice. • Subject matter expert and mentorship of junior consultants • In addition to client support, provide guidance with long term solutions for system efficiency and best practices.

• Joined implementation team as part of IT4 to help resolve outstanding OTC issues and prepare the customer (Machine Vision and Barcode Reading Products) for go-live. • Focus on forms, text determination, item categories, pricing, account determination, batch jobs, pricing, milestone billing, condition contract management (rebates), edocuments, service to cash, warranty • Go Live and Hypercare Support • Migrate Customer Support to Capgemini SAP Support Center for ongoing support and resolution of break/fix issues and enhancement implementation. • OTC Lead for S4 Hana Upgrade from 1610 to 1909 • OTC Lead for Document Compliance – Edocuments (Invoice and Payment Compliment) for Mexico

• Develop and deliver SAP training and support to faculty; collaborate with faculty to drive continuous integration and expansion of SAP into undergraduate and graduate curricula • Automate manual tasks and develop processes to ensure efficient and effective start-up of SAP every semester • Configure the system to enable customized assignments • Develop and produce materials and videos • Support students through one-on-one tutoring • Create assignments and test bank questions for Accounting and Information Process Management (IPM)courses • Foster relationships with other universities using SAP to identify opportunities for Bentley • Hire and manage 2-4 graduate students who support 800 students each semester in a lab environment • Teach SAP classes as part of a course in tandem with a faculty member, including a configuration course in which the students learn to configure all modules for a hypothetical company • Research and support publishing endeavors within IPM and Computer Information Systems (CIS) departments

• Wrote and edited 1,200 case-based questions for 12-chapter college level MIS including SAP curriculum. In press.

• Gathered requirements, designed solutions, configured the system, tested new business processes, implemented system changes and trained end users • Provided remote production support for multiple customers with issues related to the sales and distribution (SD) and materials management (MM) processes • Lead transition from implementation to post go-live support via knowledge transfer sessions with consultants/users on existing projects and successfully supported their projects after on-site support ended. • Performed monthly reconciliation and invoice processing for 30 + clients

• Provided SAP MM and Enterprise Buyer Professional (EBP) production support for Purchasing Department and Procurement Community • Identified post go-live issues and worked with end users and technical staff to troubleshoot and repair affected data • Supported buyers to quickly resolve three month backlogs of unprocessed purchase orders • Assisted laboratory personnel with procedures for procurement via shopping cart application to ensure successful interface to SAP purchasing processing. • Identified, defined, and documented missing business processes • Collaborated with buyers and finance to ensure timely processing and payment of purchase orders administrators and LFO (Laboratory Finance Organization) to ensure proper processing and payment of purchase orders.

• Implemented and supported the SD module for customers of various industries; aluminum cladding, private label juice, industrial carbon, eyeglass lenses and equipment, tobacco, and wire mesh • Gathered requirements, created blueprints and configured all SAP SD order to cash processes • Consulted with customers and to streamline daily activities and improve communication between department to maximize the benefits of an integrated system • Collaborated with other consultants and project team members to configure and test cross-departmental processes • Tested all process through development, quality assurance and production phases • Created business process and training documents and delivered training via Train the Trainer methodology • Supported all post go-live issues and enhancements • Developed internal help desk processes to manage ongoing support for post go-live customers

• Tested, documented and trained SAP AFS (Apparel and Footwear Solution) SD processes from baseline configuration phase through go-live • Developed business process scripts and training materials for all SD transactions • Trained customer service, sales force, accounts receivable, accounts payable and European core team