norasikin norhan

Providing Service that Goes Beyond Duty to Challenge Oneself  Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and airline industry. An independent self-starter.  Superior communication skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.  Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.  Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry.  Profound knowledge of IATA regulations.  Well-versed in airlines’ fare restrictions.  Solid ability in handling ticketing and reservations using Amadeus.  Maintained close liaison with customers on issues relating to ticketing and bookings.  Ensured all issues relating to ticketing and reservations compiled with best practice.