Nora Cecilia Garza

• Accountable for demand planning and supplier purchasing strategy, managing a portfolio of 15,000 SKUs across 120 suppliers, enabling data-driven sourcing decisions through portfolio segmentation and inventory optimization to ensure business-aligned service levels. • Led and implemented the S&OP process, orchestrating cross-functional collaboration across Supply, Merchandising, Warehousing, and Customer Service to strengthen integrated sales and purchasing planning, resulting in a 40% reduction in excess inventory and a 30% decrease in closeout and special items. • Drove strategic analysis of forecast versus actual demand, enabling both tactical and long-term decisions through the identification of critical SKUs and the optimization of product availability. • Owned the definition, monitoring, and executive-level reporting of key performance indicators (Fill Rate, OTIF, inventory turnover, and process cycle times), providing visibility and performance-oriented decision support. • Implemented end-to-end supply chain processes and KPIs, including the standardization of approval workflows, dashboards, and operational metrics to enable continuous performance evaluation. • Oversaw the operational launch of warehouse operations, ensuring the integration of critical processes, definition of operating flows, and effective alignment across key teams. • Played a strategic role in cycle count and full physical inventories, strengthening inventory accuracy and data reliability to support planning and decision-making.

• Guarantee replenishment in all 13 stores located nationwide for the categories of Plumbing, Electrical and Garden Machinery through S&OP with the aim of supporting the correct execution of sales strategies and inventory optimization - PIIS above 98%. • Lead to the integration of strategic indicators through which the stock of products in the stores is efficient and ensured, based on that the necessary purchase orders are generated -over 60 suppliers. • Collaborate with Commercial area with the aim of increase sales of a product by proposing the development of promotions at the point of sale -COMPS over 30% for each category. • Analysis and monitoring of inventory in stores and distribution center, with the purpose of ensuring product availability, considering delivery dates, sales, layout and rentability: GMROII: +250BP, DOI: -30%. • Evaluate suppliers based on KPI’s as well as the development of the optimal distribution channel, in this way guarantee the stock of products optimizing costs and delivery dates -additional incomes over 1.5M per year. • Development of best practices to evaluate implemented strategies and to improve the way of working in the supply of products in stores, aiming to increase the value strategy in the management of inventories -Fill Rate: +410BP, LdT: -250BP.

• Guarantee stock of materials in production lines through the control of inventory and the administration of purchase requests, considering manufacturing and transportation lead time, achieving compliance with the production plan in required time. • Negotiate prices and deliveries of about 100 national and international suppliers, in the pursuit of optimize costs of materials while maintaining the quality and effectiveness of the products. • Control and optimize inventory through implementation of Kanban and Consignment projects establishing continuous improvement, seeking for process optimization and cost savings. • Ensure the proper operation of materials, through the areas involved, monitoring any faults or defects, negotiating prices, credit notes, expedite material or discounts and optimizing the cost of production. • Evaluate, seek and develop suppliers through constant integration and update of supplier portfolios, establishing audits to warehouse or production centers and defining business indicators, with the aim of ensuring reliable and quality suppliers. • Responsible for controlling and managing import schedule of materials, ensuring the corresponding documentation in the process and seeking the lowest inventory costs for the company. • Intermediary between the production area, engineering team and suppliers in the development of new products through FAI procedure based on requirements established by sales strategies and cost savings.

• Purchase of raw materials and tool crib of national and international suppliers, negotiating prices for and delivery dates, looking for the arrival of materials in time and form, ensuring that the dates established with our clients are fulfilled. • Purchase of raw materials and tool crib of national and international suppliers, negotiating prices for and delivery dates, looking for the arrival of materials in time and form, ensuring that the dates established with our clients are fulfilled. • Responsible for the control and tracking of inventory, looking for cost control and optimization of delivery times. • Follow up the importation processes, keeping constant communication with customs and providing the necessary documentation in time and form. • Negotiate credit notes or discounts with suppliers for the delivery of non-conforming materials, constantly seeking to maintain the quality of the materials and the cost optimization. • Search, selection and evaluation of new suppliers, looking to constantly have a variety of products, competitive prices and quality materials.

Ocean Import Customer Service • Offer and quote ocean and domestic transport services, acting as a facilitator and coordinator between customers and shippers. • Follow of shipments, registering the location of the goods in a tracking system that allows customers to know the status and location in the key points. • Follow up payments and imports with customs agents, as well as validate and provide necessary documents for the entry of foreign products. • Negotiate rates with different carriers, aiming to offer a quality service at the best cost. Domestic Export Customer Service • Offer and quote domestic transportation services for national and international shipments, offering cost security and optimization for customers. • Coordinate with third party specialists in transportation the management of the orders, to ensure delivery in time and form. • Follow up and monitor the location of shipments from its starting point to their destination, with the purpose that the client can easily track their merchandise. • Coordinate, facilitate and validate the documentation for custom agents, ensuring that the merchandise reaches its destination.