Nora Villarreal

Oversee 7 properties with 139 total units, managing day-to-day operations, staff supervision, and resident relations. • Utilize Yardi property management software to streamline rent collection, lease administration, and reporting. • Maintain high occupancy rates by implementing effective marketing, leasing strategies, and resident retention programs. • Manage vendor contracts, property maintenance, and capital improvement projects to ensure quality standards and compliance. • Handle budgets, financial reporting, and expense control to maximize NOI (Net Operating Income). • Provide leadership and training for on-site staff, fostering a culture of accountability and excellent customer service.

Inspected community common areas, apartment units and model appearance to address problems. Handled terminations, performance evaluations and staff coaching to maintain top property operations. Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff. Conducted property visits to assess curb appeal, office upkeep, and maintenance activities. Identified and addressed potential safety issues and liability concerns. Responded to escalated resident concerns and issues and monitored resolution. Reviewed financial forecasts, budget and operational goals.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes. Completed final move-out walk-throughs with tenants to identify required repairs. Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards. Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.