Noorliza A.

Head of Data Resolutions @ Touch 'n Go Group

About

Experienced data dispute investigator and site tester with a strong background in the tolling/highway, transit and parking industries. Over 20 years of leveraging data-driven strategies to optimize operation performance, improve decision-making and enhance customer satisfaction. Looking to apply my skills in data investigation or site tester to curb revenue leakages.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Information Technology & Services

Skill

Data Investigation, Data Monitoring and Client Management , Management, Data Analysis, Teamwork, Active Listening, Diversity & Inclusion, Employee Coaching, Organizational Leadership, Team Leadership, Learning Agility, Video Conferencing, Performance Reviews, Telecommuting, Virtual Office, Leading Meetings, Emotional Intelligence, Interpersonal Communication, Influence Others, Interpersonal Skills, Social Influence

Experience

Head of Data Resolutions

Touch 'n Go Group

2013-10 - Present · 13 yrs

Bangsar South Kuala Lumpur

1. Analyzed extensive dataset to identify inefficiency in tolling, parking and transit sectors, in ensuring 100% recovery of unsettled data. 2. Led operational related system/subsystem reports enhancement, helping streamline the monitoring processes. 3. Played a key role in assisting the Service Provider by providing and verfing data for government audit purposes.