Noelle Creamer

-Administered and managed the company’s employee health and welfare benefit plans. -Served as the main point of contact for all benefit inquiries and issues including enrollments, qualifying event changes, worker’s compensation reporting, and requests for leaves of absence. -Responsible for data entry of all employee demographic and benefit data into benefit administration system, to ensure accurate reporting of information to insurance carriers. -Managed monthly and quarterly billing process, while partnering with carriers and accounting team to ensure timely payment of invoices. -Created the company’s new hire benefit orientation and conducted weekly orientation sessions for CA and out of state employees. -Assisted with special projects as needed.

-Served as a main resource for all employee health and welfare benefit related questions and issues. -Partnered with 3rd party benefit administrators, insurance carriers and COBRA administrators to resolve issues regarding eligibility and coverage. -Assisted with benefit enrollment and qualifying event changes and performed audits to ensure satisfaction of dependent verification and life event requirements. -Administered the company’s Leave of Absence Program, providing guidance on leave eligibility and requirements in accordance with the company’s leave policies and in compliance with state and federal laws.

-Provides the administration of employer compensation programs, policies and procedures. -Documents and evaluates job responsibilities to determine appropriate FLSA classification. -Prepares compensation analyses, market pricing, and audit of internal pay and job data to ensure compliance with state and federal laws. -Supports annual incentive, merit and budget processes, -Reviews job and compensation change requests for potential discrepancies and processes approved changes. -Partners with Legal and Accounting team to ensure future compensation changes are documented and processed in a timely manner. -Prepares and maintains salary allocation reporting and processes updates in HRIS. -Develops and maintains job titles in HRIS, and ensures that roles are assigned to correct EEO and workers' compensation codes. -Stays abreast of compliance updates, such as minimum wage increases and exempt salary thresholds.

-Provided support to the Compensation and Benefits teams in providing analysis, project management and administration activities to ensure successful execution of the company's compensation and benefits programs. -Participated in the annual incentive bonus, merit review and budget processes and assisted with preparing information for management review. -Supported job analysis and evaulations, recommended FLSA status and prepared job descriptions to reflect responsibilities and requirements. -Assisted with compensation surveys for competitive benchmarking. -Supported administration for health, welfare and leave of absence programs. -Conducted new hire benefits presentations and assisted employees with eligibility and enrollment questions. -Provided support in escalation of complex benefits questions and issues from employees, and provided continual follow-up until issues were resolved. -Created benefit billing reports from benefits administration system and reconciled vendor bills on a monthly basis. -Assisted employees with life event and eligibility changes, and processed updates in the benefits administration system and HRIS.

-Answered and responded to all requests received from the HR Solution Center telephone line and email. -Conducted new hire orientations including review of company policies, timekeeping requirements and completion of required forms. -Processed all new hire paperwork and ensured timely compliance of I9 documentation and certification of forms. -Performed HRIS data entry including new hire entry, position changes, department changes and other records to ensure that HR data is current and accurate. -Maintained HR department personnel, benefit and termination files. -Assisted with projects for internal HR teams as needed.

-Responsible for all functions of the Employee Management Solutions division -Advise clients and employees on general HR, payroll and tax matters -Client site new-hire orientations (including background checks) -Set up and maintenance of clients and employees in StaffSuite database -Train clients on injury and accident reporting and compliance -Monitor compliance and follow up on Worker's Compensation claims -Oversee and support payroll processing -Follow up with Accounting and clients to facilitate billing accuracy and collections

-Provided payroll and HR services for small-to-mid-sized clients -Provided orientation to new clients, including webinar training on benefits and enrollment -Advised clients on compliance with employment laws and other HR matters -Processed monthly benefit audits and premium invoicing reconciliation -Maintained client and employee records in HRPyramid -Represented clients in unemployment hearings -Processed incoming subpoenas and provided employment verification as requested

-Assisted low-income patients in obtaining financial assistance through the American Kidney Fund's Health Insurance Premium Program -Worked with social workers, guest service specialists, and insurance support specialists to determine patient eligibility for aid -Assisted patients in retaining insurance benefits through continuous follow-up with insurance providers and the American Kidney Fund -Maintained patient records in Microsoft Access

-Handled a high volume of customer service calls, helping clients locate providers and verifying insurance eligibility -Promoted products and services for members -Assisted in claims processing -General office duties, including distribution of mail, filing, scanning, and responding to messages from general company voicemail