Noelle Carmen

Directed advertising function and conducted client interviews across the U.S. to gather content and messaging for video, social media, and graphics creation. Advanced narrative by aligning messaging across internal and external communications. Actively engaged audiences via social media (Facebook, Instagram, YouTube, LinkedIn, Twitter, and Tik Tok). Developed go-to-market (GTM) strategy for revolutionary alumni program for national brands. • Managed messaging and communications and digital content • Earned promotion to the newly created National Director position within 1 year of hire. • Spearheaded creation and moderation of a new podcast and continuing education audio series, Recovery Out Loud. • Led content creation in the design, launch, and management of 6 new websites for each national addiction services brand offered by the center.

Developed the center’s portfolio value narrative and individual business unit brand promise harmonized with national messaging strategy. Created and coordinated pilot SUD programming in partnership with Ellis County Adult Probation. Drafted copy and PR collateral for events including speech writing for physicians presenting at events. •Served as the creator, writer, host, and organizer of a weekly radio Mental Health Series on KBEC FM. •Earned recognition as MVP for producing highest number of sales/admits across full continuum of SUD care. •Designed graphics and ad content for social media, conventional advertising, podcasts, and outreach.

Developed, wrote and currently direct a pilot program implementing theatrical and creative arts for Senior Citizens called "Silver Stories." This class teaches older adults to move to music, paint with their souls, and express their beautiful life stories on stage!

Managed the graphic artist team responsible for print media and website design. Drove new patient and profit increase, created and implemented training processes/best practices, managed and restructured patient re-care, and oversaw event planning. • Served as company’s 1st marketing director responsible for creating dynamic new content across multiple touchpoints. • Created weekly radio show, Tooth Talk! Featuring community leaders and on-site dental staff. • Improved new patient profit increase by 30% and 50% in 2017 and 2018, respectively. • Yielded 80% uptake of patient referrals and 40% growth in incoming call conversions.

Provided sales, marketing, and customer service management to actively grow company’s presence across targeted audience. Drove strategic planning, pursued growth opportunities, planned future projects, and advocated for change in programming, protocols, and processes. Leveraged industry relationships with dynamic B2B sales partners to expand Dallas/Fort Worth territory. • Oversaw 7 local representatives servicing Dallas/Fort Worth region. • Team Lead for consultants responsible for generating a 90% physician referral response. • Turned lowest-performing physician into a top-performing doctor in 9 months through performance management and coaching. • Enabled representative team to produce the highest number of clients in Dallas/Fort Worth, ensuring doctor-to-doctor connection; generated an unparalleled number of referrals and earned the Top BD Manager of the Year.

The Chamber Chat radio show, hosted by Noelle Carmen, introduces the amazing people and businesses who make up the beautiful city of Waxahachie Texas! Join us every Thursday morning on KBEC radio.

Developed/implemented the first GED program in Texas for onsite probationers through Navarro College in Corsicana. Marketed/promoted the GED program to prosecuting and defending attorneys. Implemented community service hours in conjunction with Waxahachie Corrections Department.