Noah Cumbie

*Provide technical support to Wayne Reaves Software’s (FoxPro, .NET, PRO DMS) internal staff as well as auto dealership clients, addressing hardware, software, and network issues. *Help clients resolve technical issues related to the Wayne Reaves Software platform, including inventory management tools, lead management systems, and website integration problems. *Monitor system performance to identify potential issues before they escalate and perform regular maintenance on company hardware, networks, and servers. *Trained car dealers and led onboarding and setup for new customer environments. *Maintained documentation and ticket records for efficient knowledge transfer and compliance. *Troubleshoot network issues, ensuring consistent connectivity and performance for the company and clients. Manage firewalls and security protocols to maintain a secure network environment. *Ensure network, system, and data confidentiality, integrity, and availability through monitoring and maintenance. *Ensure regular backups of key data and maintain cybersecurity measures, such as antivirus software, firewalls, and encryption, to protect against data breaches or loss. *Train dealership staff on how to effectively use Wayne Reaves Software tools, including any web-based systems, inventory management tools, and CRM functionalities. Provide ongoing technical support for these systems. *Ensure that software and systems are up-to-date, installing patches and updates as they are released to protect against vulnerabilities and improve performance.

*Assisted in the creation and organization of cybersecurity training modules. *Conducted QA testing on course content to ensure accuracy, accessibility, and interactivity. *Contributed to the development, coordination, and optimization of online cybersecurity courses. *Collaborated closely with instructional designers and subject matter experts to ensure a seamless, engaging learning experience for users.

- Provided technical support for hardware/software issues, including replacing components. - Installed and maintained network cabling and security systems. - Maintained inventory of computer hardware/software, tracking licenses and assignments. - Developed technical documentation to streamline troubleshooting and maintenance processes. - Install network cables (e.g., Cat5e, Cat6, fiber optic) throughout the campus buildings, including classrooms, offices, datacenters, and labs. This includes pulling cable through walls, ceilings, and conduits. - Install, test, and label network jacks and data ports for both wired internet connections and other communication needs across campus. - Terminate cables at patch panels and ensure they are organized, labeled, and connected correctly to networking hardware. - Perform cable testing using tools such as cable testers and certifiers to ensure proper signal transmission, connectivity, and performance after installation or repair. - Work with the IT team to design efficient cable layouts that meet the current and future networking needs of the college. - Install and connect networking devices, such as switches, routers, and access points, to the cabling infrastructure - Install server racks and cabinets for housing network hardware, ensuring proper cable routing and organization within these enclosures. - Run network cables to wireless access points (WAPs) and ensure they are positioned optimally for campus-wide Wi-Fi coverage. - Label all installed cables and connections clearly to ensure easy identification for future troubleshooting, maintenance, or upgrades.

*Develop planograms (visual merchandising plans) for product placement on shelves, coolers, and displays to maximize visibility and sales. *Tailor designs to meet the specific needs of different retailers or distribution channels, considering available space and store layout. *Leverage specialized tools and software, such as JDA, Blue Yonder, or similar programs, to create detailed schematics. *Work with sales representatives to ensure planograms support sales targets and promotional campaigns. *Share planograms and guidelines with internal teams, retail partners, and merchandisers. *Update planograms to reflect new product launches, seasonal changes, or discontinued items. *Evaluate the effectiveness of planograms by tracking sales performance, stock turnover, and customer feedback. *Prepare reports summarizing planogram effectiveness and suggest improvements. *Successfully designed and implemented planograms that boosted sales of featured products by 15% within three months. *Enhanced visibility for high-margin items, leading to a 20% increase in sales of premium beverage brands.

IT Applications – D317 IT Foundations – D316 Network and Security - Foundations – D315 Fundamentals of Information Security – D430 Information Systems Security – C845 Network and Security - Applications – D329 Networks – D325 Business of IT - Project Management – D324 Cyber Defense and Countermeasures – D340 Linux Foundations – D281 Introduction to IT – D322 Introduction to Systems Thinking – D372 Legal Issues in Information Security – C841 Emerging Technologies in Cybersecurity – C844 Digital Forensics in Cybersecurity – D431 Business of IT – Applications – D336 Data Management - Foundations – D426 Data Management - Applications – D427 Introduction to Cryptography – D334 Scripting and Programming - Foundations – D278 Introduction to Programming in Python – D335 Ethics in Technology – D333 Managing Information Security – C843 Managing Cloud Security – D320 Penetration Testing and Vulnerability Analysis – D332 IT Capstone Written Project – C769