Noah Griffith

• Communicate and build relationships with brokers and clients on a daily basis to ensure that the clients and brokers have pleasant experiences with the company. • Analyze borrowers income, assets, liabilities, and property to determine if the applied loan amount is reasonable and aligns with the borrower's profile and provides renewal. • Create and provide renewal agreements to brokers. • Analyze current mortgages and determine whether they are eligible for a renewal. • Determine the required conditions for the renewals and fulfil the conditions with the correct documentation from the brokers while ensuring the documents are suffice and meet company guidelines. • Order and review appraisals to ensure the LTV aligns with company policy and that there are no concerns with the property.

• Analyzed post-closing legal documents received from lawyers, confirming the information on the registered charge and title searches matches the terms of the mortgage. • Calculating the interest and penalties applicable for each file and generating discharge/mortgage statements. • Ensuring funds are disbursed and allocated to the corresponding investor based on their share and committed interest rate. • Reviewed each file post funding to ensure all supporting documents were provided, and ensured all the information in our system is correct and follows policies and procedures. • Built client and company relationships by providing superior customer service while exercising professional problem-solving skills.

• Analyzed legal documents received from lawyers (E.g. Identification, Mortgage loan agreements, statutory declarations, etc) to ensure document were completed to audit standards and corresponds with the terms of the commitment in order to provide superior customer service for the company. • Verified solicitor entitlement prior to generating and sending mortgage instructions to solicitor in a timely matter to ensure a good relationship is maintained between the company, brokers and lawyers. • Communicated with lawyers, underwriters and fulfillment specialist on a daily basis to ensure files are completed before the end of the day resulting in a faster document turnaround time. • Created calendars to organize deals that are closing presently and in the future to ensure monthly, weekly and daily reminders were sent, and deadlines were met to increase company productivity. • Trained and mentored summer interns and new employees on the task and policies for the funder position to ensure all employees perform beyond company expectation to increase employee retention.

• Assessed assets and liabilities, Employment, and appraisals to determine borrower's capacity and credit worthiness. • Supported customers by asking important questions and determining their needs to ensure I provide the best product for them. • Analyzed and verified applications, credit reports, title searches, appraisals and supporting documentation in order to approve the best loans and loan limits for clients and the company. • Improved sales efficiency by adopting CRM tools and teaching them to employees to ensure these tools are utilized when providing information on loan and insurance products, reflecting more sales. • Underwrite and fulfill mortgages and personal loans within turnaround times. • Managed bookkeeping and balanced ledger statements on a daily basis using Microsoft excel to ensure financial process runs smoothly and efficiently. • Assessed credit, employment and assets to determine client credit worthiness.

• Scheduled and coordinated virtual and onsite visitation using scheduling software for residents and family members to connect during isolation resulting in positive feedback on company. • Communicated with family members and key stakeholders about new ideas to improve resident scheduling resulting in new procedures streamlining task and increasing productivity. • Created new systems to improve workflow and time management between staff, residents and families in order to streamline task reflecting an increase in workers efficiency. • Facilitated resident programming to provide relationship building activities during social distancing resulting in positive client reviews.