njeri ndung'u

data entry clerk

About

I am a highly motivated and organized professional in the Business and Outsourcing industry where I have gained immense experience and skills in transcription, data entry, office management, client management, time management and customer service. I am passionate about childhood cancer and finding ways to advance and use science and technology to eradicate poverty and to improve the livelihood of youths in my society. I am involved with three organizations which are trying to address these issues in society and at the same time giving back.

Country

kenya

City

kenya

Industry

outsourcing/offshoring

Skill

customer experience, team building, bpo, call center, windows, data entry, data analysis, customer satisfaction, troubleshooting, telecommunications, team management, team leadership, office administration, system administration, quality assurance, strategic planning, workforce management, microsoft office, microsoft word, operations management, microsoft excel, administration, training, time management, customer service, project planning, business strategy, management, teamwork, research, outsourcing, mis, call centers, crm, analysis, performance management

Experience

data entry clerk

vitafoam products ltd

2013-3 - 2014-7 · 1 yr 5 mos

* Updating daily stocks and production information in the data systems. * Ensuring efficient office operations for the Factory Manager, and additionally to Directors or Departmental Heads when called upon. * Custodian of essential spare parts, manuals, health and safety equipment, barcodes, among others. * Ensuring all purchases for raw materials are done in a timely fashion. * Ensure all records relating to production are filed accurately. * Liaising with suppliers and ordering for essential raw materials via email and telephone. * Maintaining the Factory Manager’s diary and appointments. * Generating monthly reports for the Factory Manager, Board of Directors and other Head of Departments.

data capture officer

horizon contact centers ltd

2011-5 - 2013-2 · 1 yr 10 mos

* Transcription of scanned documents into the system. * Verification of the input data to check for errors and correct them * Administrative duties as assigned

contractor on upwork

upwork

2010-1 - 2012-1 · 2 yrs 1 mo

* Transcription of voice calls * Transcription of audios and videos to word documents * Data entry

data entry,transcription and virtual assistant professional

upwork

2011-3 - 2011-12 · 10 mos

I am a freelance data entry, transcription and virtual assistant professional.

transciber

nurture world solutions

2009-1 - 2010-12 · 2 yrs

Transcription of voice calls

transcriber

soft genesis

2008-1 - 2008-1 · 1 mo

Transcription of voice calls

online professional

upwork

2008-1 - 2012-1 · 4 yrs 1 mo

Transcription of voice calls, one on one interviews, sermons, webinars, podcasts in various topics including Information Technology, Business, Legal, but not limited to the above. I also do captioning of videos and subtitling. Data entry in Microsoft Excel. Undertakes various other tasks as stipulated by the client as a Virtual Assistant.