Nizar Izaldein

Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed Perform routine and scheduled audits of all systems, including backups

· Respond to tech inquiries via email, through online chats, over the phone, or in person. · Inform customers about IT products and services. · Walk customers step-by-step through the problem-solving process. · Help with troubleshooting hardware and software. · Follow up with customers to ensure satisfactory service. · Communicate customer feedback to the appropriate internal team members.

• Handling customer technical support cases through phone and email submission • Updating the company website with tech tips and brief documents • Evaluating system potential through assessing compatibility of new programs with existing programs • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations • Maintaining system functionality by testing computer components • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action • Maintain client confidence by keeping their information confidential • Preparing reference material for users by drafting operation instructions

Plans, organizes, maintains, and manages the processes and operations of an assigned functional area. Supervises the activities of assigned functional area to include: planning, implementing, administering and evaluating projects and services impacting College operations from a technology services perspective. Collects and analyzes a variety of complex data and information. Performs analysis and summarizes findings in applicable reports or other communication mediums. Participates in the development of processes to track assets, manage and coordinate inventory, and/or performs other related activities. Works closely with vendor companies and other colleges and universities. Maintains vendor partnerships. Acts as a resource to other departments within the College in order to provide information on available resources, programs, and/or services.

monitor and maintain the computer systems and networks.also responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

I respone from install and configure computer hardware operating systems and applications.also troubleshoot system and network problems, diagnosing and solving hardware or software faults, then provide support, including procedural documentation and relevant reports.

Assisting in the maintenance and updating of IT systems, including performing backups, installing updates, and ensuring system security. Providing technical assistance to users and troubleshooting issues with hardware, software, and networks. Assisting senior engineers or project managers in the planning and execution of IT projects, such as system upgrades or network expansions. Working closely with other IT staff and departments to ensure smooth operation of IT systems and to implement new technologies effectively.