niwamanya godet

* installing and configuring computer hardware operating systems and applications * monitoring and maintaining computer systems and networks * talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues * troubleshooting system and network problems and diagnosing and solving hardware or software faults * replacing parts as required * providing support, including procedural documentation and relevant reports * following diagrams and written instructions to repair a fault or set up a system * supporting the roll-out of new applications * setting up new users' accounts and profiles and dealing with password issues * responding within agreed time limits to call-outs * working continuously on a task until completion (or referral to third parties, if appropriate) * prioritising and managing many open cases at one time * rapidly establishing a good working relationship with customers and other professionals, such as software developers * testing and evaluating new technology