Nivash Dhespal Singh

• Successfully drafted the legal documents for the first organic and natural marketplace in world. • Instrumental in defining effective and comprehensive standard of practice for the marketplace. • Manage a team of 6 officers in carrying out wide spectrum corporate legal functions towards safeguarding the assets, interest and reputation of the Company. • Lead the drafting of an array of legal documents including merchant agreement, user agreement, shareholder agreement, investor agreement as well as PDPA. • Oversee risk identification and mitigation, copyright and trademark registration, tax relief application as well as human resource administration. • Render comprehensive legal and compliance advice to the Directors while assisting in setting up the marketplace and e-commerce platforms. • Provide training and guidance enhancing the understanding of the Directors and members of the team on legal and compliance. • Serve as an affiliate for the United Nation Sustainable Development Goal Standard Practice

• Promoted to manage the day to day operations including work instruction formulation and process mapping as well as customer service delivery strategies development towards rendering excellent legal consultation and advice to members as well as artistes. • Forged strong partnership with Team Leaders and Subject Matter Experts in ensuring smooth operations. • Formulated and reviewed all Work Instruction, Process Maps as well as Calls while developing and implementing strategies to drive smooth customer service delivery. • Drafted an array of legal documents, agreements and contracts while ensuring swift resolution of various issues including customer payments and member matters. • Conducted annual review of legal documents in ensuring all services offered, targets and requirements are up to date. • Drove service improvements and standards to achieve excellent customer experience. • Identified and leveraged technology for greater efficiency as well as customer satisfaction. • Cemented strong relationship with the Ministry of Consumerism Domestic Trade & Cooperation. • Led the human resource functions including payroll and administration. • Oversaw the hiring, interview and training new employees including learning materials development as well as working culture introduction. • Coached and motivated the team in delivering world-class customer service. • Championed working sessions to recognize and reward employee contributions leading to significant increase in employee morale.

• Promoted to head the department within four months in taking on the job. • Provided expert legal advice on Intellectual Property Law as well as International Bilateral Agreements. • Liaised and engaged with ministers as well as vice secretaries of various ministries particularly with the Ministry of Consumerism Domestic Trade & Cooperation.