nitu pathak
learning and capability development head
About
Results oriented professional heading and managing end to end training and learning activities for Process, Technical, Process Improvement & Standardization, Soft skills, Behavioural & Leadership Trainings. Specializing in designing Organizational Development Interventions, Leadership & People Development, Coaching, Talent Management, Leading L&D Teams, Training Design & Development, Training Methodologies, Trainer Development, Training Evaluation, Improving Training Efficiencies, Experiential Learning and Team building. Core Expertise: * Conceptualizing, Heading & Handling End to End training activities & Strategies – Needs Assessment, Development & Delivery , Evaluations and Post effectiveness * Strong Facilitation skills * Psychometric tool, assessment instruments and Coaching * Implementation of Training Quality & Compliance through Centre of Excellence * Managing Client interaction * Designing Experiential learning strategies * Content Development, Designing LMS & E-learning * Leadership Coaching & Training and People management skills
bulgaria
bulgaria
outsourcing/offshoring
team management, vendor management, employee engagement, performance management, business process outsourcing, customer relationship management, training, management
Experience
senior director - consultant learning services
sutherland global services private limited
learning and capability development head
trainer - process
option one mortgage
learning and capability development head - emea
sutherland global services
manager - learning and development
tcs e-serve international ltd.
manager - learning and development
wns global services
senior customer care executive
option one mortgage
* Outbound Collections * Handling Outbound Collection Calls * Taking Escalations and providing Floor Support for New Hires * Incharge of making daily and weekly reports like SDR and APR and exception handling.
associate process trainer
icici onesource
* Conduct process training for Retail Banking and Home Insurance products. * Handling OJT ( On Job Training) for new batches on the floor. * Working closely with Quality Department for improving quality scores for the bottom quartile through monitoring , coaching and feedback. * Preparing and maintaining various MIS reports like Daily participation logs, Utilizations, attendance, rosters etc.
faculty
niit kolkata
* Conducting Training & Workshops for NIIT * Conducted batches on MS Office, DBMS & Programming on C,C++, VB * Conducted workshops for Schools and colleges on behalf of NIIT
Education
tata institute of social sciences
calcutta university, kolkata
from green park school kolkata
university of illinois at urbana - champaign
human resources
indian institute of management bangalore
design
nitu pathak's Contact Information
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