Nitish Yadav CSM®

Supporting execution and governance of operational programs across cross-functional teams and partner ecosystems in a technology-driven service environment. Key Responsibilities 1) Coordinate cross-functional delivery activities across technology, finance, sales, and external partners to ensure alignment on scope, timelines, and dependencies 2) Maintain delivery trackers, risk and issue logs, and provide structured status reporting to leadership for execution visibility 3) Support partner onboarding and large-scale rollout initiatives, ensuring adherence to SLAs and operational standards 4) Drive process improvements and workflow optimization to enhance execution consistency and efficiency 5) Facilitate Agile ways of working by tracking sprint progress, dependencies, and delivery risks 5) Manage escalations and coordinate resolution across stakeholders to maintain continuity of delivery Focus Areas Program coordination • Delivery governance • Stakeholder alignment • Performance reporting • Operational readiness

1) Led operational support for Apple and OnePlus plans across 25+ partners and 1500+ retailers. 2) Spearheaded team operations using Agile-Scrum methodologies to support dealer onboarding, plan activations, and stakeholder engagement. 3) Trained and re-trained retail partners on product workflows, NPI, and support systems; improved partner readiness and accuracy. 4) Designed SOPs, implemented automation workflows, and collaborated with product and data teams to resolve technical issues. 5) Successfully activated over 1.4 lakh units, contributing to company revenue exceeding ₹134 Cr for FY 2024–25. 6) Managed partner escalations, incentive disbursement, and backend validations to ensure end-to-end accountability. 7) Delivered insights based on market and user data to drive improvements in plan performance and service offerings. 8) Managed a team of 7–8 members.

1) Managed daily cabin crew rostering operations for multiple base locations. 2) Ensured compliance with DGCA FDTL norms in crew duty allocations. 3) Responded to scheduling queries via calls and emails, balancing team availability with operational needs. 4) Supported strategic workforce planning by aligning crew strength with fluctuating flight schedules.

1) Prepared and maintained cabin crew schedules for daily flight operations. 2) Monitored crew availability, managed last-minute reassignments, and adhered to regulatory guidelines. 3) Collaborated with internal departments to ensure smooth flight crew operations. 4) Strategically Planned for the daily operation.

1 ) Led client servicing and reporting for a major global e-commerce client. 2) Implemented process automation using Six Sigma (WISE methodology), reducing manual hours significantly. 3) Managed product configuration, normalization, and data publishing workflows. 4) Trained new analysts, led WDN report development, and coordinated with clients for issue resolution. 5) Processed transactions as per client requirements. 6) Led and monitored the development and implementation of the team's complex WDN reports. 7) Ensured proper audit of generated files to protect the company legal interest. 8) Organized team events and activities. 9) Trained led a team of 8–10 members