Nitish Arya

Produced significant rise in service quality, enhanced customer satisfaction, achieved internal/external cost saving, improved perfective maintenance & inspired other similar engagements while leading a multi-million dollar engagement with one of the leading Bank of Europe. Oversee System Health periodically, Incidents monitoring & resolution through Level 2-3 Support. Managing enhancements, availability and issue resolution for Business critical applications. Saved annual cost of 115K EUR with proactive auditing of Change Requests, automated solutions, offshore resource utilization Leveraged unused offshore capability by building executive confidence around deliverable quality. Introduced detailed and regular Status reporting. 25% Drop in incidents through enhanced preventive maintenances. 30% improvement in Code Quality achieved through Code Quality tools like SONAR. Successful program management which comprised of more than 8 initiatives at any point in a complex and Parallel Release Based delivery. Supervise multiple teams of 30+ total direct & indirect reports (5 onsite, 27 offshore). Multiple Short/Long trips at Customer Location (Onsite) helped in building client trust in team’s capabilities

Closely worked with Client to accomplish their challenging business goals, leveraged available talent in the team, played crucial roles like Business Analyst in Support and enhancement initiatives for the account both at onsite and offshore locations Stress testing and Proactive monitoring of performance in UAT environment and taking corrective actions to ensure Functional and Non Functional requirements are well achieved. Active participation in requirement gathering, design, planning and reporting for multiple initiatives. Played role of Business Analyst for Customer and participated in detailed FMI activities with Client’s Business Analyst. Led small team of 4 team members and drive a module implementation from scratch. Knowledge management by managing repository and training of new team members Expedited analysis by innovative ideas to quickly identify correct root causes and their short term and long term fixes. Automated processing of 50K production record sets as per complex business logic. Fast track development with zero defect delivery to meet the tight deadlines of end users onboarding on Customer’s website. Estimated saving of revenue loss of 25K USD if end user unable to onboard

Analyzed and modified the Linux Xlib to implement Display functionality of Indian languages. Developed Locales for several Indian languages Programmed the keyboard to provide support for Indian Languages. Represented IIT Kanpur Team for various meeting including an International Meet ELITEX with project sponsors, Ministry of Information and Technology, India