Nitin Kushawaha

● Leading 2 Salesforce implementations comprising of onshore and offshore development team. Total team size is 12 developers. ● Evaluate and recommend AppExchange apps and other third-party tools to enhance the Salesforce platform. ● Collaborate with stakeholders, business analysts, and developers to gather requirements and identify business needs. ● Architect, design, and implement scalable and sustainable Salesforce solutions that align with business goals and best practices. ● Provide technical leadership and guidance to the development team throughout the entire software development lifecycle. ● Perform code reviews, provide constructive feedback, and ensure adherence to coding standards and best practices. ● Integrated with MuleSoft, Microsoft Azure for connecting with Internal applications, Third party apps and databases. ● Conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to integration and business flows. ● 24/7 ownership and resolution of Salesforce system issues and outages ● Collaborate with system administrators to ensure proper configuration, security, and performance optimization of the Salesforce platform. ● Act as a technical advisor to stakeholders, providing insights and recommendations on Salesforce best practices and effective use of platform capabilities. ● Mentor and train junior team members on Salesforce best practices, development techniques, and effective use of Salesforce functionalities. Delivered results and achievements. ● Led the effort of archiving more 40 million records out of Salesforce to AWS DynamoDB. This helped SFS save money on buying extra 80 GB storage space on Salesforce ● Drove implementation of 20+ automations of business processes which in turn helped to reduce 10 man hours and save cost by $500K ● Successfully led the migration of legacy salesforce implementation to new one along with data migration

● Working in agile mode to develop and deliver user stories in sprints ● Writing apex classes, controllers, triggers, Visualforce pages for develop the user stories. ● Configuring Sales Cloud, Service Cloud, Financial Services Cloud, CPQ ● Writing test classes to achieve overall code coverage of 90% or more ● Maintaining code check-ins/check-outs using Git, Beanstalk and SourceTree ● Resolve and debug urgent production issues as and when necessary ● Conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to integration and business flows ● Maintaining salesforce integration with third party applications like Zuora, Infinicept, IQor and NCR’s legacy systems. ● Writing Lightning Component and Lighting Web Component to develop custom requirements ● Configuring and maintaining salesforce Communities and CPQ flows. ● Updated code to handle security vulnerabilities according to Checkmarx report ● Created and tested Beta package for Sage Account Cloud App ● Written unit tests to increase the overall code coverage to 85% ● Managed code check-ins and check-outs on Github ● Set up integration configuration in Salesforce for to and fro communication to Sage’s Integration Portal ● Created Scratch Orgs for development and testing ● Conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to integration and business flows ● Prepared documents to submit for Salesforce Security Review

• Worked with a change management (release) process to develop and implement new applications and updates to existing applications. • Written Apex classes, triggers, batch classes, schedulers, future methods to implement custom business logic • Implemented visualforce pages and custom controllers, controller extensions to • Integrated salesforce with third party and downstream applications using REST API • Implemented Process Builder, flows, workflow rules to automate business processes • Deployed code from sandbox to production using ANT migration, Atlassian Stash and Bamboo • Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries. • Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality • Used Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. • Recommend functionality, features, and reports to business leaders in various functions to improve system performance, add requested functionality to drive operational efficiencies • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities. • Created new custom objects, assigned fields, designed page layouts, custom tabs and components.

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. • Integrated salesforce with third party applications using REST API • Maintained code version control on Perforce • Followed Agile methodology of software development and took daily standup calls for tracking project progress. • Developed Visual Force Pages and used standard, Custom Controller and controller extensions. • Deployed code from sandbox to production using ANT migration • Configured and managed help articles for end customers on AEM • Implemented and maintained salesforce integration with LivePerson, LiveOps and custom built middleware applications • Worked on Custom Settings and Email Services for automation using Apex Classes • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. • Designed and developed batch and scheduled class • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, • Troubleshoot and debug various production issues and provide technical support to multiple ends viz salesforce, webpages, Linux servers DELIVERED RESULTS > Led the effort of archiving more 300 Million records out of Salesforce to external database and implementing the integration back to Salesforce. This helped EA save money on buying extra 300 GB storage space on Salesforce. > Sorted more than 350,000 long pending unknown cases by providing SME support to business thereby increasing customer CSAT by 10% for EA's agents > Recovered 9 Million deleted chat records in Salesforce. This helped EA to display chat transcript data to all contact customers on timely manner.

• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system • Developed Visualforce pages with custom controllers and controller extensions • Integration of third party systems with REST/SOAP • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Approvals Processes to suit to the needs of the application • Used the sandbox for testing and migrated the code to the deployment instance after testing

• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system • Developed Visualforce pages with custom controllers and controller extensions • Integration of third party systems with REST/SOAP • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Approvals Processes to suit to the needs of the application • Used the sandbox for testing and migrated the code to the deployment instance after testing

• Wrote automation test script using Java and Rational Functional tester • Performed requirements management, manual test authoring and execution, test lab management, test execution, reporting and defect management on Rational Quality Manager • Maintained source control, reporting and build management over the development life cycle of the product using Rational Team Concert • Perform effectively on multiple types of testing like regression, verification, and performance testing • Create new test cases, and also evaluate test cases created by other team members for completeness and efficiency • Communicate testing status effectively within the project team and management • Proactively identify and implement process improvement opportunities • Promoted and encouraged test-driven development, developed a test case framework for the new development, and an automated GUI test harness using Ruby/Watir • Coordinated with development team for planning, designing and requirement analysis for wXtend framework • Wrote Ruby code for test framework • Creating test scripts with QTP, VBScript and managing test strategy documentation, test plan, test report, test cases, test scripts, test summary and walk through on them with the team. Execute test cases and scripts. Perform both manual and automated testing • Analyzing, designing and executing test cases & efficiently using HP Quality Center • Conducting functional, regression, security and system testing • Coding, debugging, testing, and documenting application programs. Conducting code review with the team • Using SQL for checking the output of various reports • Created help manual to that enables testers to do data setup for testing more efficiently and saved 30% of the test setup time

Majored in Digital Signal Processing

Majored in Electronics & Communications Engineering