Nitin Panchal

Monitor merchant transactions for discrepancies, fraud, or suspicious activities. Investigate disputes raised by merchants and resolve issues efficiently. Verify merchant documents against disputed transactions to ensure accuracy. Manage NCRP cases by logging, investigating, and closing them on the NCRP portal. Collaborate with Key Account Managers (KAMs) to resolve merchant disputes and maintain strong relationships. Prepare reports on dispute resolution, NCRP cases, and transaction trends. Ensure compliance with industry regulations, like PCI-DSS and chargeback rules. Identify and implement process improvements to reduce disputes and improve efficiency. Assist in training and mentoring junior team members in dispute management processes.

Identifying fraudulent transactions. Investigating – Lost & stolen cards. Monitoring of the day-to-day transactions. Investigation on transactions of block cases. Analysis of temporary block card cases & taking it to logical closure. Regular update on new fraud trends & observation prevailing in the market. Creating awareness among customers by educating on security measures. We are doing selling also like sale the (Emi, jumbo loan, cash on call, limit Enhancement extra.) I have good knowledge in CMS (customer management system and CBCI (customer business card integrating) PRM proactive Risk manager. Review Daily V block cases and if customer not contactable send a Mail to the customer email id and send SMS on register Mobile Number. And E-mail to the branch for alternative contact Number and Arrange field Visit. We also handled the unsecured online transaction also. Monitoring High value transactions and card on run investigation. Investigation related to skimmed counterfigures. Confirmation with the merchant in context to genuine card usage and relevant documents collection. Monitored CNP transactions (card not present alerts). Monitoring UPI alerts on EFRM (Enterprise Fraud Risk Manager) and PRM (Proactive Risk Manager).