Nitin Garg

Started by Careem and Gojek alums, PulsOps is a full stack analytics platform built specifically for business and operations teams to simplify their everyday data driven decision making. When something is off, operations teams lose precious time in crunching data to get more visibility, instead of fixing the problem. PulsOps solves this with: 1. Autonomous monitoring and alerting : Setup rule based or automated alerts on metrics to notify you when something is off 2. Automated root cause analysis : Attribute to the most granular combination of factors driving your business 3. Analytics solutions : Leverage plug and play models for the most high impact problems in your operations (supply-demand planning, promotions optimization, market basket analysis) Our vision is to be the central nervous system for business and operations teams to help you plug experience gaps superfast and save millions of dollars in lost opportunity.

myCommut is disrupting mobility by reimagining transportation alternatives for commuters. We believe the current alternatives are sub-optimal and do not provide an ideal balance of commuters’ core transportation needs, namely : 1) Punctuality 2) Comfort 3) Affordability ; We want to be the alternative that provides the best balance of all three attributes. We're live on playstore (in India only). Click the link to download our android app: http://bit.ly/3ad5fYB (coming soon iOS!) --- Operations Stopped due to Covid. We launched our apps, got immense customer love, hit 100+ rides per day, became gross margin positive. This is a project, that I will revive at the right time. Wait for it!

Led the customer engagement team that is responsible for managing the customer life cycle through a combination of structured initiatives and growth hacks. Worked alongside customer product teams to improve experience on app. I also lead the marketing product tech. team that is focused at automating customer journeys with intelligent experimentation and targeting. Led a high caliber team of strategists, engineers and growth hackers to deliver high impact revenue outcomes. This also marked the end of my very humbling Careem journey - which had a full 360 view across drivers, marketplace and customers! Felt this was the right time to take some time off and disrupt myself.

Worked as part of Marketplace product to lead the team that is responsible for maintaining and optimizing all product configurations for customers and captains. We ran some bold experiments to optimize both marketplace performance and bottom-line, that played out beautifully. Led a high energy team and delivered tangible results.

Worked closely with central operations leadership on several transformation projects to improve customer and captain experience by defining standard operating procedures. Setup analytical solutions to keep the marketplace "balanced". Also, got to work as part of Careem's fundraising team. Worked directly with industry veterans - and learnt a LOT!

This was my first stint at a startup. Loved the energy and the fast paced decision making. Worked on optimizing the largest line item of all mobility companies aka driver subsidies. Truly started understanding the complex nature of a two-sided marketplace. Worked with fabulous leaders.

Consulting is (or was at the time) the hottest job on ISB campus. I didn't know why but I wanted to find out. Got lucky to have joined A.T. Kearney as a consultant in the Procurement and Analytic Solutions (PAS) division. Worked on international consulting projects [US, Germany, UAE] - on advanced analytics topics like : network optimization, text-analytics, procurement efficiencies etc. My stint in consulting gave me a new armory of skills. Learnt many things from many amazing people. But the rhythm of working on a different industry every few months was frustrating, I wanted to build on my knowledge in one industry - and solve the "hard" problems. Also wanted to get my hands dirty with strategy execution.

I rejoined dunnhumby with great excitement (thanks to my ex-manager who believed in me). By this time, I was sure I was going to pursue a career in retail. Got to work with some fantastic people and built on solutions that I was working on in my last stint. I also realized that I loved solving complex business problems mathematically. I felt the need to have more accountability - more "skin in the game". And it seemed that the true way of breaking out of a pure analytics/data science role was an MBA. So, I pursued an MBA from the Indian School of Business with the dream of joining Amazon to pursue my tryst with retail. But it wasn't meant to be.

This was my first gig at a large organization (that too a bank). This experience helped me understand how business operations outsourcing worked ; I also got insight into the workings of a retail bank. Worked on solving some very interesting problems around insurance liabilities and mortgages. Two years later, I realized that I was not cut out for it - and decided to rejoin dunnhumby to pursue FMCG retail analytics.

Started my career in retail analytics. This experience was fundamental in setting an analytics oriented direction to my career. Worked on creating and deploying many cool solutions like in-store product placement optimization, marketing campaign optimization for some of the largest retailers in the world. While I kept taking roles in different domains hereafter in my career - ability to crunch data and draw insight became my foundational strengths.