Nitesh Pandey

Led enterprise-wide workforce transformation for 200K+ employees at Wipro Ltd, improving productivity by 25–30% through an AI-aligned talent strategy * Launched a unified digital learning ecosystem, driving 2x increase in learner engagement and reducing time-to-skill by 40% * Spearheaded global change management, achieving 90%+ active platform adoption and embedding a culture of continuous learning across the organization * Delivered multi-million-dollar cost optimization through workforce redeployment, automation, and reduction in attrition across critical skill areas * Enabled 50K+ employees with AI capabilities through structured skilling programs, achieving 80%+ certification completion rates * Drove 15–20% reduction in non-billable effort by integrating AI into business workflows and delivery models * Built and scaled strategic partnerships with Microsoft, Google, and Anthropic to expand global AI certification and learning initiatives

Leading the business process strategy for HP, Building strong HP digital process architecture. • Implementing SAP Signavio in HP to meet 100% digital process adoption. • Implementing E2E Business Process Architecture. • Supporting Digital adoption pilot for Lead to Cash & HP Finance. • Program managing & strategizing SAP Signavio tool for HP’s one source of process truth. • Quality Analyst and training business modelers on Signavio Tool. • Developed HP Automated Process Maturity in Signavio tool. • Certified Six Sigma Black Belt applying lean methods to Signavio tool for process transformation and simplification. • Driving and Leading the Digital process and automation community of 5000+ Employees at HP enterprise.

Ability to architect, visualize, cerate, plan execute Product Program at enterprise level, from the inception to implementation E2E. Enabling IT Process Transformations and leading the creation of Processes of the future. Supporting and leading key IT/non-IT Product design & management. Leader of the BPM Idea center of HP. Owner of HP CX Business Process Catalog/ Metro map with cutting edge BP technology to enable successful Transformation. Educating / Delivering Awareness Session for Business Process Modeling for better ROI.to executive Leadership. Ideating and leading key Digital Transformation at HP CX and cross BU. Frequently engage with Executive leaders to participate in work of future @ HP. Agile, Excellent Strategy making ability with execution plan in sight, Always up for challenges, PR managed High vale Programs and Transformation during HP separation and thereafter, Growth mindset with always Business/Customer first in mind, A proven leader for People/Business/ Product/Program and a professional who wears Business values on his sleeves .

• Business Process Management / Business Architect and certifying Body for Sales Data Management. • Managing MOC with Regions and Countries. • Escalation management for Partners at Regional level. • End to End Project Management and Implementation. • E2E responsibility of transitioning and Transformations. • To drive Compliance in the process. • To ascertain & communicate financial risk if any to internal and external stakeholders. • End to End Support in Process Transition & testing. • Comprehensive understanding of the general/technical aspects of the job • Audit Awareness and Compliance.

• Managed a team of 86 People in India. • Global process owner for partner profiling worldwide managing and streamlining database for more than 1 Million partners Worldwide. • Approver and designer of the Profiling worldwide process for Involving Dalian Hub, Cost Arica Hub, and Bucharest Hub and Bangalore hub together. • Single point of Contact across all levels for any Partner profiling related concern across WW. • Designed the career Development framework for Sales Operations which was later picked up as a best practice across the Sales operations and is the current framework of the Organization. • Organized the training for Finance for non-Finance at a WW level for HP INc. Received recognition on organizing the training from VP HP Inc. • Working as a training Spoc for Sales Data management for all 5 locations (Bucharest, Dalian, Bangalore, and Cost Arica, Singapore) at WW level and taking care of their training needs across all levels. • Worked on Various automation project and travelled all Sales data management locations to implement the new operating model in FY’16 • Escalation Management up to SVP’s

• Accountable for overall TNI and Planning for project comprising of ~8000 employees across 6 Towers in Bangalore & Chennai for HP GBS India. • Managed cross functional Projects such as Career Development Program, Buddy Program, Service Excellence Assessment, Leadership development, Management of Change, Aspire Training. • Developed training policies and procedures that generate innovative guidelines for all training functions. • Responsible for making the Training execution plan and driving it through in Bangalore and Chennai. • Prepare India level Dashboards on weekly/ Monthly basis to track and report the development to India Training Head and GBS India Head. • Delivering Organizational Development Trainings on monthly basis and established Training effectiveness methodology at India level. • Designed and executed Career Development Framework at India Level. • Developing, revising and rewriting the content to shape it for learning needs. • Creating media to support learning through various multimedia for e-learning and online trainings. • Creating Training Content for e-learning through Captivate, Epiplex, Support Points and Saba. • Adapting instructional materials created for one format to another format (usually this is adapting materials from face-to-face to e-learning). • Ensure documentation & logging of process changes with version control apart from identification and eradication of non-value adds in coordination with respective stakeholders • Coordinate with the Tower Training Managers pertaining to individual development planning & execution in partnership with L&D • Liaise across towers for identification, implementation & sustaining of best practices/ forums.

• Handled a team of 16 IT Trainers. • Responsible for Setting up the entire IT Business Model • Oversaw and managed training on special projects, operational skills training and new hire curriculum. • Handled the overall operations for an IT support services organization. • Responsible for New Hire Training program – a 5 day comprehensive program. • Responsible for managing local expenses and allocated budget

• Participated in hiring activities, designed & developed training modules • Involved in ramp-up of new hire training batches on floor, client interactions besides coordinating with operations/ quality and WFM pertaining to module designing & floor coverage for up-skill training • Ensured zero defect process in coordination with training, operations and quality • Conducted training sessions for 13 NHT batches (250 trainees) for consumer facing LOBs on ramping up of process from 150 to 500 • Highlights o Recipient of Best Training Leader Award across 20 different international locations for Sprint Centers for performance of new hires o Winner of Best Coach Award across 23 Global Delivery Centers with Batch Pass Scores of >95% o Successfully trained 23 new hire batches in a span of 2 years contributing to >40% of total process headcount o Acknowledged for maintenance of <2% attrition against target of 5% for trainees

Completed Diploma in Digital Transformation From Berkley's HaaS School of Business.