Nitesh Singh (L.I.O.N)

• Proven Expertise in sourcing from multiple channels - Resume Portals and Job Boards, Employee References, Vendors, Social Networking, Database, Google, LinkedIn etc. • Recruiting and hiring processes includes sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. • Maintaining good vendor relationships through Client Interaction & Coordination as and when required. • In-depth knowledge of recruiting strategies for US/Canada Staffing processes and terminologies. • Maintained relationships with consultants, as well as building a network or potential qualified consultants for future opportunities. • Short-listing candidates that suit the given profile from various sources. • Screening and recruiting on all levels through telephonic interaction as per the requirements. • Maintained databases for easy tracking of applicants and their technical skills by using internal database, Job search engines to identify potential candidates. • Develop and format resumes for effective initial presentation of the candidate to the clients • Maintain accurate applicant tracking files for all the candidates considered for a specific position.

• Handling the entire event of recruitment activities like CV Searching, Candidates Scheduling, Interview Lineup, Tracking Offers, Speed up joining formalities of candidate and regular interaction post joining. • Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for both internal and external recruitment requirement. • Short-listing candidates that suit the given profile from various sources. • Sourcing Candidates through job portals, Social Networks and References • Scheduling Maintaining a systematic and comprehensive database of all candidates • Rate/Salary negotiations. • Screening and recruiting on all levels through telephonic interaction as per the requirements • Performing Preliminary rounds of Interviews for in-depth screening on communication and personal skills • Follow-up with selected candidates to confirm their DOJ and keep a track of the same. • Hands on Experience in Interacting with the client.

• Assist with placement of Bookings, refunds, or complaints. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Handle all the customer issue related to services and follow up with the team on the complaint received and get the satisfactory services to the customer. • Resolve customer complaints via phone, email, or mail. • Fulfil the customers resolve issues that can reduce their satisfaction with its products and services. • Respond promptly to customer inquiries.

• Taking inbound calls Back to back in Numbers and making dealers to book as many as booking to get tata sky connection. • Obtain and evaluate all relevant information to handle product and service inquiries. • Perform customer verification. • Working with all the PAN India dealers. • Set up new customer accounts. • Process orders, forms, applications and requests. • Fulfil the customers resolve issues that can reduce their satisfaction with its products and services. • Keep records of customer interactions and transactions • Giving them the Best Service. • Route calls to appropriate departments. • Provide information about service and consumer accounts.