Nishtha Gupta

Established and fostered collaborative relationships with department managers in major retail outlets such as Walmart, Shoppers Drug Mart, and Real Canadian Superstore, ensuring smooth vendor operations and alignment with store objectives. Represented leading cosmetic brands, including Revlon and Claire’s, during store visits, enhancing brand visibility and strengthening partnerships with key stakeholders. Played an active role in vendor management by coordinating product placement, securing prominent display locations, and ensuring compliance with merchandising and planogram standards. Oversaw inventory management, including monitoring stock levels, identifying replenishment needs, and executing timely restocking strategies to minimize stockouts and optimize inventory turnover. Contributed to supply chain operations by streamlining communication between brands and retail teams, facilitating efficient product distribution, and ensuring adherence to delivery schedules. Delivered detailed call reports and visual documentation with actionable insights, supporting strategic decisions and operational improvements. Actively identified opportunities to optimize in-store processes and improve display compliance, aligning with the goals of both brand partners and retail stores.

• Managed high-volume AML/KYC case reviews (100–150+ daily) involving customer account analysis and financial risk investigations. • Conducted detailed investigations into transactional activity, customer behaviour, and account-related data to identify suspicious activity, fraud indicators, and financial crime risks. • Reviewed high-volume transaction investigation queues (100–150+ cases daily) within strict SLA timelines, ensuring accurate prioritization and escalation of high-risk or non-standard cases. • Performed transaction monitoring, due diligence reviews, data validation, and reconciliation activities across multiple systems with strong attention to detail and accuracy. • Investigated unusual transaction patterns and escalated suspicious or complex activities in alignment with internal risk management procedures and operational controls. • Reviewed customer and transaction information against internal policies, compliance guidelines, and risk indicators to identify emerging fraud trends and operational anomalies. • Supported AML and financial crime operational workflows through case analysis, investigative documentation, and escalation management. • Maintained audit-ready case records and handled sensitive customer and financial information with a high level of confidentiality and professionalism. • Collaborated with cross-functional operational teams to resolve escalations, improve workflow continuity, and support operational efficiency initiatives. • Identified operational gaps and contributed to process improvement efforts that enhanced investigation workflows and service delivery standards. • Applied strong analytical reasoning and sound judgment while managing multiple concurrent investigations in fast-paced, deadline-driven environments. • Adapted quickly to evolving fraud trends, operational procedures, and internal compliance requirements to support effective risk mitigation practices.