Nishit N Mehta
Senior Manager - CRM @ Brigade Group
About
Experienced Customer Relations Manager - Operations with a demonstrated history of working in the Real Estate & Hospitality industry. Skilled in Records Management, MIS reporting and Back end operations. Worked in Hospitality extensively with expertise in customer service. Strong Operations professional with a Bachelors Degree in Culinary Arts (Hotel Management) and Master's of Business Administration from Liverpool Business School, Liverpool, United Kingdom
India
Hyderabad
Real Estate
Customer Relationship Management (CRM), Executive Management, Microsoft Office, Sales Management, Records Management, Marketing Management, Front Office, Competitive Analysis, Pre-opening, Revenue Analysis, Hospitality Management, Account Management, Business Strategy, Tourism, Market Analysis, Strategy, Customer Satisfaction, Business Development, Real Estate, Marketing Strategy
Experience

Manager - CRM
Hyderabad, Telangana, India
• Taking care of End-to-End process for one High-End project from Agreement to Registration • Brigade earlier worked on a Vertical based Process. I primarily coordinated for Registration of sold flats. • Support the Collection team for local collection and coordination for non-responding customers. • Meet Walk In customers for general queries and TDS/Stamp Duty payments, Cheque collection. • Liaising with the banks for disbursements therefore completing collections and registration on time. • Charging Delay Payment Interest and reworking on any discrepancy due to delay from our end.

Deputy Manager - Sales Administration
Hyderabad, Telangana
• Currently handling two projects with an average collection achievement of 97% • Timely execution of Agreements of Sale and Sale Deed within turnaround time. • Maintaining a higher customer satisfaction with on time resolutions to emails and queries. • Promoting upgrades and referrals to up sell. • Liaisoning with the banks for timely disbursements therefore completing collections on time.

Deputy Manager - Customer Service
Mumbai Area, India
• Collections from the customers as per the collection target • Preparing Agreement for Sale, NOC, ROC and related documents • To ensure adequate support to customers for assistance in bank loans, registration of property • Liaison with the banks for home loan approvals, disbursements, etc.

Center Head - Operations
Hyderabad Area, India
• Managing Vendors, Maintenance of centre, Inventory, Housekeeping and Business Support Services. • Managed Clients from a servicing point of view ensuring their queries are taken care off well. • Handling web based queries, walk in queries, sending proposals.
Nishit N Mehta's Contact Information
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