Nisha Rana

Product Design Consultant | GRC Platform @ Citi

About

I lead product design for enterprise platforms that drive clarity, trust, and decision-making at scale. With 15+ years of experience across enterprise platforms, customer-facing banking experiences, financial services, and compliance ecosystems, I specialize in leading product design for complex, high-impact environments where usability, governance, and business outcomes must work together. I’ve led platforms supporting 17K+ users, 100+ dashboards, feature rich content driving improved adoption, operational efficiency and faster decision-making in secure, data sensitive environments. I am also the sole inventor of a granted authentication patent and currently expanding my focus into Responsible AI and AI Governance through AIGP preparation. I’m particularly focused on building enterprise products, AI-enabled workflows, responsible AI governance, and innovations that extend beyond screens.

Country

Canada

City

Greater Toronto Area

Industry

Information Technology & Services

Skill

Usability Analyst, Usability Evaluations, Prototyping, GRC Platforms, Product Strategy, Enterprise UX, BI Dashboards, Product Design, AI Governance, Data Visualization, Responsible AI, Design Leadership, Stakeholder Management, Usability Testing, Information Architecture, User Experience, User-centered Design, User Scenarios, Wireframes, User Interface

Experience

Product Design Consultant | GRC Platform

Citi

2021-8 - Present · 5 yrs 2 mos

Mississauga, ON

Product Design Consultant

cloud7consulting

2009-5 - Present · 17 yrs 5 mos

Experience Design Lead

2017-6 - 2021-8 · 4 yrs 3 mos

Greater Toronto Area, Canada

Led UX strategy across digital banking, fraud prevention, authentication, and customer engagement products.

User Experience Consultant - Digital Strategy

2015-12 - 2016-5 · 6 mos

Greater Toronto Area, Canada

Managed customer-facing journeys across web and mobile banking ecosystems

Lead UX Architect

RBC

2012-6 - 2014-5 · 2 yrs

Greater Toronto Area, Canada

Led UX architecture and product strategy across core banking and onboarding products.

Usability Consultant

Ontario Ministry of Transportation/ Ministère des Transports de l’Ontario

2012-2 - 2012-5 · 4 mos

Toronto, Canada Area

Sr Human Factors Specialist

Human Factors International (HFI)

2006-9 - 2009-3 · 2 yrs 7 mos

Led usability consulting and human centered design initiatives for enterprise platforms across banking, media, and digital products. Worked closely with clients to translate business goals and user needs into intuitive product experiences through research, usability evaluations, information architecture, userflows, wireframes, and strategic UX recommendations.