Nishanthinie Vesvanathan

Coordinated daily administrative and operational activities to ensure smooth business operations. Prepared staff schedules, attendance records and payroll documentation. Managed inventory control, stock replenishment and supplier coordination. Prepared monthly profit and loss reports and monitored business financial performance. Managed accounts payable, accounts receivable and vendor payments. Maintained financial records, expense tracking and budget monitoring. Prepared operational reports, sales reports and financial summaries. Handled customer enquiries, appointment scheduling and service coordination.

Maintained Electronic Medical Records (EMR), manage patient registrations, admissions and discharges across departments including Front Office, OPD/IPD, Day Care, Accident & Emergency, Oncology, Dialysis, and Phlebotomy. Operate hospital billing system to process cash, card and digital payments, generate receipts, balance daily cash floats, perform end-of-day reconciliation, and ensure all transactions are accurately recorded. Manage insurance claims and Guarantee Letter (GL) processing across multiple insurer systems, including verifying patient and policy details, uploading PAF forms and supporting documents and proactively following up on deferments until GL approval is obtained.

Founded and managed an online floral and gifting business during the COVID-19 period, overseeing end-to-end operations, order fulfilment, procurement and supplier management. Developed brand identity and created customized floral and gifting products. Managed social media marketing and business development activities. Maintained business records, invoicing, payment processing, quotations and financial tracking. Handled client communications, service coordination and after-sales support.

Update daily sales reports for multiple retail outlets (Robinsons, Mark & Spencer’s). Assisted in IT procurement processes including filing of purchase orders, invoices, and payment records for operational tracking purposes. Resolved retail IT hardware and software issues including printers, POS systems, and desktop/laptop environments to minimize downtime and maintain smooth daily operations. Administered internal domain email systems for all new hires, providing tier-1 onboarding support and resolving access issues to guarantee 100% system readiness on day one. Supported IT asset management activities, including tracking, updating, and maintaining IT inventory records across departments and retail outlets.

Supported fiber sales operations from lead to fulfilment, collaborating with cross-functional teams to resolve order discrepancies in internal systems and maintain data integrity in Salesforce. Streamlined the end-to-end fiber service order lifecycle, ensuring accurate and timely CRM data entry. Verified customer documentation and contract details prior to submission, ensuring compliance with company policies and all requirements were fulfilled for successful order completion.