Nishant Dahiya

• Own growth and customer excellence charters across large-scale consumer initiatives, from strategy to execution and performance review • Drive customer adoption, engagement, and repeat behavior through structured segmentation, targeting frameworks, and campaign optimization • Partner with Product teams to evaluate system-level improvements by identifying gaps in customer experience, location intelligence, and execution accuracy • Lead analytical problem-solving on demand-supply dynamics to improve operational efficiency during high-intent periods • Design scalable segmentation and decision frameworks to guide discounting, merchandising, and experience optimization • Build automated dashboards and reporting structures to enable leadership visibility and faster decision-making • Work closely with Marketing, CRM, Supply, Product, and senior stakeholders to align execution with business objectives

• Acted as an analytics partner to business and operations teams, supporting decision making across growth, customer engagement, and operational efficiency. • Led analytical deep-dives on demand patterns, customer behavior, and execution metrics to identify improvement opportunities. • Built and maintained executive dashboards and KPI frameworks to provide visibility into performance and emerging risks. • Supported pilot initiatives focused on demand-supply optimization and operational process improvements through data analysis. • Worked closely with senior stakeholders to frame problem statements, evaluate trade-offs, and translate insights into actionable recommendations.

• Delivered structured analysis to support business planning, performance reviews, and operational decision-making. • Designed and maintained reporting systems to track key metrics across engagement, demand, and execution. • Partnered with cross-functional teams to assess hypotheses, analyze outcomes, and support rollout of process changes. • Improved clarity and consistency of metrics used in leadership discussions and reviews.

• Analyzed large datasets to identify trends, gaps, and opportunities across operations and customer behavior. • Built recurring reports and dashboards to support daily and weekly decision-making. • Responded to ad-hoc analytical requests and converted complex data into clear, actionable insights for stakeholders.

• Supported key restaurant accounts through performance analysis, trend identification, and insight generation. • Worked with sales and account management teams to enable growth initiatives for high-volume partners. • Partnered with managers to identify sales trends and support execution of brand and growth programs. • Built reports and trackers to monitor account performance and opportunity areas.